Priscilla Mayo
Corpus Christi
Summary
Experienced in analyzing and processing tax returns and related documents. Proficient in applying tax laws, regulations, and policies to ensure accurate and timely tax assessments. Skilled in conducting audits, resolving taxpayer inquiries, and maintaining confidential taxpayer information.
Overview
10
10
years of professional experience
Work History
Tax Examining Technician
IRS Office
Austin
12.2020 - Current
- My daily responsibility: Determined the amount of taxes due or refundable based on analysis of financial data. Verified that all required documents were included in submitted tax returns. Participated in training sessions related to changes in federal and state tax laws.
- Accomplishments: Being able to get perfect attendance and passing my quantity and efficiency
- Researched federal and state laws, regulations and procedures to provide accurate advice to taxpayers.
- Analyzed financial documents, such as bank statements, pay stubs, and W-2s to verify income reported on tax returns.
Customer Service Representative
Alorica
Austin
02.2020 - 09.2020
- My daily responsibilities is assist customers with their technology on their vehicle
- For example help them with Bluetooth, mobile app, WiFi
- I also them pick data plans or connection plans
Caretaker
Torres
Cedar Creek
01.2019 - 12.2019
- I was a care taker for a 4 year old and a now 1 year old
- My daily responsibilities were to make bottles, breakfast, lunch, change diapers, bath them, change their outfits
- I would teach the 4 year old the colors, numbers and ABC
- I also taught her months of the year
Customer Service Representative
Maximus Call Center
Austin
09.2015 - 10.2018
- My daily responsibilities each day include, Making sure all clients are enrolled with a plan or answering any questions they might have
- Making sure I pass all my calls from quality and customer services
- Accomplishments: Being able to get perfect attendance and passing my quality and customer services
Education
High School Diploma -
Faith Grace Christian Academy
Austin, TX05.2009
Skills
- Microsoft Word
- Internet Research
- Basic Math
- Call Center
- Teams
- Cash Handling
- Customer Service
- Computer Skills
- Typing
- Data Entry
- Writing Skills
- Data verification
- Document review
- Tax return processing
- Customer service
- Attention to detail
- Written communication
- Team building
- Teamwork
- Multitasking capacity
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Tax Examining Technician
IRS Office
12.2020 - Current
Customer Service Representative
Alorica
02.2020 - 09.2020
Caretaker
Torres
01.2019 - 12.2019
Customer Service Representative
Maximus Call Center
09.2015 - 10.2018
High School Diploma -
Faith Grace Christian Academy