LAVOKA DOWNS
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service, IRS
Memphis, TN
10.2022 - Current
- Code forms to be computerized process and correspond with taxpayers and representatives to receive missing information
- Review completed cases for accuracy and completion
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Material Handler
Carrier
COLLIERVILLE, TN
03.2022 - 10.2022
- Transport inventory items to appropriate locations
- Operate forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility
- Keep storage areas organized, clean and secure to fully protect company assets
- Pack items into appropriate containers for shipments
- Kept storage areas organized, clean, and secure to fully protect company assets.
Team Leader
Federal Express
Memphis, TN
10.2006 - 03.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
Education
Associate of Applied Science - Accounting
DeVry University
Addison, IL06.2017
High School Diploma -
Westwood High School
Memphis, TN05.2006
Skills
- Report Preparation
- Compliance Review
- Research
- Adaptive
- Work Under Pressure
- Excellent Communication
- Teamwork and Collaboration
- Microsoft Word
- Excel
- Complaint Resolutions
Accomplishments
- Supervised team of 20+ staff members.
- Achieved meetings through effectively helping with working with individuals that were struggling with work duties
Timeline
Tax Examining Technician
Internal Revenue Service, IRS
10.2022 - Current
Material Handler
Carrier
03.2022 - 10.2022
Team Leader
Federal Express
10.2006 - 03.2022
Associate of Applied Science - Accounting
DeVry University
High School Diploma -
Westwood High School