Erin Donahoo
Lake Elsinore,CA
Summary
Adaptable professional with 15 years of experience and a proven knowledge of order fulfillment, workflow optimization, and retail sales. Aiming to leverage my skills to successfully fill the administrative support role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate
Postal Annex
02.2022 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packed and shipped items for all major couriers and handled claims.
Production Manager/Webmaster
Brand U Spiritwear
08.2018 - Current
- Maintained e-commerce site, and added items to website
- Created sales reports in Microsoft Excel
- Accurately fulfilled orders in a timely manner
Manager
AIM Mail Center
03.2017 - 11.2021
- Packaged and shipped items for all major couriers and handled claims.
- Trained new employees
- Ordered supplies and maintained stock levels
- Provided customer service by assisting customers and responding to customer inquiries and complaints.
Manager
The UPS Store
08.2016 - 08.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Packed and shipped items for UPS
- Trained new employees
- Kept inventory of items, and ordered supplies.
Manager
Postal Annex
03.2014 - 08.2016
- Helped new store owners to set up and stock new location
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Packed and shipped items for all major couriers.
- Maintained store inventory and ordered supplies when necessary.
Education
Bachelor of Science - Criminal Justice
Radford University
Radford, VA12.2008
Associate of Science - Administration of Justice
Scottsdale Community College
Scottsdale, AZ06.2006
Skills
- Microsoft Office including Word, Excel, PowerPoint and Outlook
- Excellent Communication
- Customer Service
- Written Communication
- Troubleshooting
- Data Entry
- Filing systems
- Sales Reports
- Grammar and Punctuation Awareness
- Document Typing and Formatting
References
Robert Gaul, Brand U Spiritwear, (714) 300-4256, sales@branduspiritwear.com
Alex Kassem, Aim Mail Center, (949) 249-8879, aim10350@gmail.com
Certification
Current California Notary Public
Timeline
Associate
Postal Annex
02.2022 - Current
Production Manager/Webmaster
Brand U Spiritwear
08.2018 - Current
Manager
AIM Mail Center
03.2017 - 11.2021
Manager
The UPS Store
08.2016 - 08.2018
Manager
Postal Annex
03.2014 - 08.2016
Bachelor of Science - Criminal Justice
Radford University
Associate of Science - Administration of Justice
Scottsdale Community College
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