Erin Donner
Wauwatosa,WI
Summary
Accomplished Multi Unit Franchise Owner and Brand Developer with a proven track record at Central Bark Dog Daycare & Boarding, achieving the first $1M franchise milestone. Expert in operations management and customer relations, demonstrating exceptional communication skills and a knack for sales growth. Skilled in building strong teams and fostering meaningful customer connections, ensuring business excellence and profitability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Multi Unit Franchise Owner
Central Bark Dog Daycare & Boarding
01.2015 - 09.2023
- Successfully directed and drove sales to become first $1M franchise since inception of Central Bark.
- Hired, developed and guided teams of up to 30 employees in order to run two successful dog daycare franchises.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Oversaw payroll, business planning and marketing for franchise operations.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Built strong and meaningful relationships with customers and their dogs. Maintained safe, healthy and fun environment for dogs and employees alike.
Brand Developer
Kohl's
12.2009 - 07.2014
- Analyzed sales of private label brands to support future product development and to react to current customer demand.
- Collaborated with cross-functional teams to develop innovative branding strategies for product launches.
- Conducted thorough market research and competitor analysis, identifying opportunities for growth and differentiation.
- Negotiated favorable contracts with vendors that led to cost savings without compromising quality.
- Researched and identified new opportunities for product and brand development.
Education
Bachelor of Science - Psychology
University of Wisconsin, Milwaukee
Milwaukee, WISkills
- Operations Management
- Sales Growth
- Employee Retention
- Performance Analysis
- Customer Relations
- Attention to Detail
- Multitasking Abilities
- Excellent Communication
Certification
Post-Baccalaureate Certificate - Fashion Merchandise Management - Mount Mary University.
Timeline
Multi Unit Franchise Owner
Central Bark Dog Daycare & Boarding
01.2015 - 09.2023
Brand Developer
Kohl's
12.2009 - 07.2014
Bachelor of Science - Psychology
University of Wisconsin, Milwaukee
Post-Baccalaureate Certificate - Fashion Merchandise Management - Mount Mary University.
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