Erin Dow
Gosport,IN
Summary
Detail-oriented professional skilled in effective communication and time management. Experienced in managing schedules and logistics, ensuring documentation accuracy, and providing exceptional customer service.
Overview
22
22
years of professional experience
Work History
Stay at Home Parent
Self-employed
Gosport, Indiana
04.2019 - Current
- Managed daily schedules and activities for children.
- Developed engaging educational activities and lessons.
- Maintained a safe and nurturing home environment.
- Implemented routines to support healthy habits and discipline.
- Communicated regularly with teachers regarding children's progress.
- Researched parenting techniques and resources for child development.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Kept records of daily observations and information about activities, meals served and medications administered.
Medical Receptionist
Forefront Dermatology
Bloomington, IN
07.2018 - 04.2019
- Managed appointment scheduling using electronic health record systems.
- Greeted patients warmly and checked them in for appointments.
- Verified insurance coverage for appointments and collected co-payments.
- Coordinated communication between patients and healthcare providers effectively.
- Handled incoming calls, addressing inquiries and directing calls appropriately.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
Medical Receptionist
Pleasure Island Health
Carolina Beach, North Carolina
04.2017 - 05.2018
- Managed appointment scheduling using electronic health record systems.
- Greeted patients warmly and checked them in for appointments.
- Collected patient information and verified insurance details efficiently.
- Handled incoming calls, addressing inquiries and directing calls appropriately.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Organized waiting room furniture and materials to create a welcoming environment. to maintain neat and organized space.
Operations Specialist
United States Coast Guard
Florida, Kentucky, North Carolina, Virginia, United States of America
08.2004 - 03.2017
- Coordinated logistics to ensure mission readiness and optimal resource allocation.
- Managed documentation and compliance to uphold operational standards.
- Analyzed data to improve efficiency in operational workflows.
- Implemented process improvements to streamline daily operations.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
- Drafted and distributed communications on policy and procedure updates to enhance organizational awareness.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
Education
Bachelor of Science - Business Administration
Indiana Wesleyan University
Indianapolis, IN06-2010
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Bloomington, IN06-2004
Skills
- Child development research
- Engaging lesson planning
- Health assessment
- Appointment coordination
- Schedule coordination
- Documentation compliance
- Documentation management
- Time management
- Customer service
- Effective communication
- Verbal communication
- Conflict resolution
- Problem solving
- Task prioritization
- Cross-functional collaboration
- Communication skills
Timeline
Stay at Home Parent
Self-employed
04.2019 - Current
Medical Receptionist
Forefront Dermatology
07.2018 - 04.2019
Medical Receptionist
Pleasure Island Health
04.2017 - 05.2018
Operations Specialist
United States Coast Guard
08.2004 - 03.2017
Bachelor of Science - Business Administration
Indiana Wesleyan University
Associate of Science - Business Administration
Ivy Tech Community College of Indiana