Erin Eckhard
Claysburg,PA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Sheetz Store Solutions Call Center Agent
Sheetz
02.2025 - Current
- Managed high-volume inbound calls, ensuring timely resolution of customer inquiries and issues.
- Provided exceptional customer service by actively listening and addressing diverse client needs effectively.
- Utilized call center software to document interactions and track issue resolution progress accurately.
- Collaborated with team members to streamline processes, improving overall call handling efficiency.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Balanced competing priorities under pressure without compromising the quality of service provided.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Administrative Assistant/Principal Secretary
Hollidaysburg Area School District
01.2013 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded effectively to sensitive inquiries or complaints.
- Provided secretarial and office management support while building cooperative working relationships.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments, meetings and events for management staff.
- Answered questions from customers regarding products and services offered by the company.
- Inventoried and ordered supplies for office.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Directed customer communication to appropriate department personnel.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Conducted research online using search engines such as Google or Yahoo!
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Special Education Paraprofessional
Claysburg Kimmel Elementary School
01.2005 - 01.2013
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Implemented behavior management strategies designed by special education staff members.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Organized instructional materials for use in the classroom setting.
- Supervised students during lunch periods, recesses, and field trips, ensuring their safety at all times.
- Attended professional development sessions related to working with special education populations.
- Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Escorted students to restroom cafeteria, outside to playground and on field trips.
- Provided feedback on how well a student is progressing towards meeting their IEP goals.
- Motivated students to achieve academic success while fostering an environment of respect and acceptance.
- Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Communicated affirmatively and promoted positive attitudes with every student.
- Managed class of special education students in absence of lead teacher.
- Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Maintained records of student progress and communicated results to parents and other school personnel.
- Administered assessments as directed by teachers or other school personnel.
- Met one-on-one with autism students and implemented targeted behavioral plans.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Participated in meetings with teachers, administrators, counselors, parents and guardians, outside agencies regarding student's progress.
- Supervised test taking and graded papers.
- Facilitated communication between home and school by providing information about student progress and activities at school.
- Improved behavior with modification and positive reinforcement techniques.
- Provided disabled students with assistive devices and supportive technology.
- Monitored student needs and supported mobility-restricted students.
- Motivated students using feedback and encouragement.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Maintained attendance records and documented class activity.
- Taught note-taking techniques and test strategies.
- Set up and assisted with audiovisual equipment operation.
Education
High School Diploma -
Claysburg-Kimmel High School
Claysburg, PA06.1996
Skills
- Data Entry
- Memo Preparation
- Report Writing
- Filing
- Appointment Scheduling
- Workflow Optimization
- Clerical Support
- Spreadsheet Management
- Scheduling
- Expense Reporting
- Meeting Planning
- Invoice Processing
- Bookkeeping
- Calendar Management
- Mail Handling
- Research
- Office Administration
- Strong Problem Solver
- Prioritization
- Workflow Planning
- Administrative Operations
- Mail Management
- Microsoft Excel
- Reading Comprehension
- Computer Proficiency
- Office Equipment Maintenance
- Computer Skills
- Relationship Building
- Sensitive Material Handling
- Workers' Compensation Knowledge
- Scheduling and Calendar Management
- Tech-Savvy
- Meeting Arrangements
- Budget Tracking
- Database Entry
- Training and Coaching
- Inventory Supplies
- Cash Deposit Preparation
- Strong Interpersonal Skills
- Multi-Line Telephone Systems
- Account Balancing Reconciliation
- File Organization
- Calendaring
- Event Coordination
- Client Relations
Timeline
Sheetz Store Solutions Call Center Agent
Sheetz
02.2025 - Current
Administrative Assistant/Principal Secretary
Hollidaysburg Area School District
01.2013 - Current
Special Education Paraprofessional
Claysburg Kimmel Elementary School
01.2005 - 01.2013
High School Diploma -
Claysburg-Kimmel High School