Erin Edwards
Vancouver,WA
Summary
Talented sales professional with 20 years in financial sales. Motivated and focused with dynamic communication, persuasion and interpersonal skills. Highly experienced in connecting over the phone and fostering relationships for digital sales. My strength is in identifying needs and matching products and programs. I am seeking a position in which I can parlay my strong banking / sales experience to a new and innovative industry.
Overview
24
24
years of professional experience
Work History
Volunteer, Community Engagement Board
Evergreen School District
Vancouver, WA
08.2022 - Current
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Engaged with schools and other educational institutions on behalf of students who are struggling academically or socially due to life circumstances.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Developed individualized service plans with clients to address their identified goals.
Sales Manager, Mortgage Loan Officer
US Bank Home Mortgage
Vancouver, WA
04.2015 - Current
- Developed and implemented sales strategies to increase market share.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Researched potential customers using various sources such as public records, web searches.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Performed sales consultations and educated clients on products and services.
- Created and presented monthly reports to management on sales performance.
- Resolved customer complaints regarding sales and service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Telesales Mortgage Loan Officer
Wells Fargo Home Mortgage
2000 - 2017
- Provided professional services and support in a dynamic work environment.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
Bachelor of Arts - Education
Arizona State University
Tempe, AZSkills
- Adept in Microsoft Office
- Sales force - 7 years experience
- Cloud based Application system
- Networking
- Problem-Solving
- Collaboration
- Organization
- Coachable -
- Leadership
Affiliations
- Hiking
- Cooking
- Yoga
- Learning a language ~ Studying Spanish
References
References available upon request.
Timeline
Volunteer, Community Engagement Board
Evergreen School District
08.2022 - Current
Sales Manager, Mortgage Loan Officer
US Bank Home Mortgage
04.2015 - Current
Telesales Mortgage Loan Officer
Wells Fargo Home Mortgage
2000 - 2017
Bachelor of Arts - Education
Arizona State University
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