Erin Elder
WOODSTOCK,GA
Summary
Results-driven leader with extensive entrepreneurial and management experience. Cultivates strong relationships with team members and clients while overseeing administrative and sales operations. Demonstrates sound business judgment and leadership skills to achieve organizational objectives.
Overview
24
24
years of professional experience
Work History
Owner buyer/seller of designer bags and apparel
Poshmark
Woodstock, MI
07.2025 - 03.2026
- Examined, selected and purchased merchandise consistent with specification requirements.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Conducted market research to identify trends in the resale fashion industry.
- Analyzed market trends to identify new business opportunities.
- Managed online listings and inventory for fashion items on Poshmark platform.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated shipping and fulfillment processes for sold merchandise.
- Provided customer support by addressing inquiries and resolving issues promptly.
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Engaged with customers through social media to enhance brand visibility.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw budgeting and financial management.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented quality assurance processes to ensure product excellence.
- Ensured compliance with local, state, and federal regulations.
Assistant Front Office Manager
Verge Painting And Siding
Marietta, GA
07.2005 - 10.2008
- Managed front office operations and maintained efficient customer service standards.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Maintained accurate records of guest accounts using a property management system.
- Handled customer inquiries and resolved issues related to services offered.
- Responded promptly to customer inquiries via telephone or email.
- Investigated customer complaints and took corrective action when necessary.
- Addressed and mediated conflicts between customers and staff to maintain a positive environment. between customers or staff members professionally.
- Assisted in training new staff on office procedures and customer interaction techniques.
- Fostered a positive team environment through effective communication and collaboration efforts.
- Developed and maintained a positive working environment, fostering team collaboration.
- Provided leadership by setting an example for other employees to follow.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Monitored inventory levels of office supplies and placed orders as needed.
- Negotiated contracts with vendors and service providers for front office operations.
Bartender
Macy’s Sports Bar and Grill
Marietta, GA
08.2002 - 08.2005
- Crafted signature cocktails and mixed beverages for diverse clientele.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided excellent customer service in a fast-paced sports bar environment.
- Greeted customers and provided excellent customer service.
- Engaged with customers to create a welcoming atmosphere at the bar.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Provided drink suggestions to customers based on their preferences.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Assisted in training new staff on bar operations and best practices.
- Managed cash register and processed payments accurately and efficiently.
- Processed payments accurately and efficiently with a POS system.
- Operated a cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Kept track of bar tabs and transferred open tabs to the dining area for wait staff.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Balanced daily registers and generated sales reports for management.
- Maintained cleanliness and organization of bar area and workstations.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Cleansed glasses with sanitizing solution after each use.
- Stocked inventory and ensured availability of all necessary supplies.
- Stocked ice bins and coolers as needed throughout shift.
- Performed opening and closing duties including restocking supplies.
- Collaborated with kitchen staff to coordinate food service during busy hours.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Resolved customer complaints in a professional manner.
- Stayed up-to-date on the latest mixology trends, bar equipment, and sanitation standards.
- Made friendly conversation with customers to provide an enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within a fast-paced environment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Neatly sliced and pitted fruit for garnishing drinks.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Education
Some College (No Degree) - Nursing
Chattahoochee Technical College
Marietta, GASome College (No Degree) - Medical Assistant
Kaiser University
San Francisco, CASkills
- Inventory management
- Incredibly quick learner
- Follow directions
- Willing to help others
- Great with people
- Prompt
- Friendly
President of Johnston Elementary PTA
- Coordinate events
- Attend conventions
- Work closely with all staff
Accomplishments
- Country’s best PTA
Affiliations
- Gardening
- Running
- Volunteering
- Service work
- Mission trips
- Church
Timeline
Owner buyer/seller of designer bags and apparel
Poshmark
07.2025 - 03.2026
Assistant Front Office Manager
Verge Painting And Siding
07.2005 - 10.2008
Bartender
Macy’s Sports Bar and Grill
08.2002 - 08.2005
Some College (No Degree) - Nursing
Chattahoochee Technical College
Some College (No Degree) - Medical Assistant
Kaiser University