ERIN ELIZABETH TILLSTROM
East Memphis Health Care
Atoka,TN
12
years of professional experience
Experienced medical office assistant with a strong knowledge of medical terminology and paperwork processing requirements. I have excelled in insurance verification and medical billing. I thrive in fast-paced environments while ensuring HIPAA compliance and maintaining accurate records. I am also passionate about optimizing patient care.
Work History
Front Office Medical Assistant
4 Months- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Assisted in patient intake processes, ensuring accurate information collection and data entry.
- Coordinated communication between medical staff and patients to enhance service delivery.
- .Coordinate with PCP offices to obtain referrals for patients care.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Maintained inventory of office supplies.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Collected deductibles and copays to post money to patient accounts.
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Contributed to a positive workplace atmosphere by fostering effective communication among team members.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
Medical Front Office Receptionist
3 Years 2 Months- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Held weekly meeting with billing office.
- Photocopied, faxed, and filed patients records practicing confidentiality measures.
- Reconciled co-payment charges and maintained accurate records.
- Ordered office supplies as needed to maintain inventory levels.
- Managed front desk operations during busy clinic hours efficiently.
- Assisted with check-in procedures, including taking vital signs when needed.
- Ensured confidentiality of protected health information at all times.
- Verified insurance coverage and collected co-payments from patients.
- Prepared examination rooms for patient appointments.
- Sorted and distributed mail to appropriate personnel daily.
- Coordinated referrals to specialists and other healthcare providers as necessary.
- Compiled medical reports covering specific patient or general office data.
- Assisted doctor with Immigration (USICS) medical exam and paperwork.
- Assisted doctor with FMLA forms for patients.
Medical Receptionist
5 Years 3 Months- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Classified patient information correctly for billing and medical staff.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Photocopied, faxed, and filed patients records practicing confidentiality measures.
- Answered basic questions and provided information to patients and family members.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Answered telephone calls promptly, directing them to appropriate staff members.
- Verified insurance coverage and collected co-payments from patients.
Preschool Teacher Leader
2 Years 9 Months- Participated in staff meetings to review curriculum guidelines, policies, and procedures.
- Restocked classroom regularly with cleaning supplies, personal hygiene items, and consumable craft materials.
- Tracked and informed parents of children's developmental progress.
- Collaborated with other teachers to develop cross-curricular lessons and activities.
- Implemented sensory-based learning activities for fine motor skill development.
- Encouraged open communication with parents about their child's growth and development.
- Assisted children with puzzles and problem-solving to build motor and cognitive skills.
- Created age-appropriate lesson plans focusing on cognitive, social, emotional, and physical development.
- Supported development of children's self-esteem through positive reinforcement and encouragement.
- Utilized various teaching strategies to accommodate diverse learning styles of students.
- Planned and implemented engaging learning activities for young children.
- Attended professional development workshops to stay current in early childhood education trends and best practices.
- Adapted teaching methods and instructional materials to meet student needs and interests.
- Sought solutions to children's needs during parent meetings.
Substitute Teacher
9 Months- Kept students safe and secure with vigilant monitoring.
- Uphold class discipline to keep students safe and on task.
- Ensured smooth transitions between class periods and activities.
- Attended faculty meetings, professional development workshops, and other school events.
- Followed and implemented lesson plans provided by regular teacher.
- Assisted students with completing assignments and understanding material.
- Monitored student behavior and enforced classroom rules.
- Communicated effectively with students, parents, and staff members.
- Administered tests, quizzes, and assessments as directed by regular teacher.
- Reported any issues or concerns to school administration promptly.
- Updated attendance records and tracked student participation.
- Graded student work according to established guidelines.
- Provided constructive feedback on student performance and progress.
- Supported student learning needs with clear instructions and technology.
- Distributed and collected student assignments, quizzes and examinations.
- Monitored students boarding and exiting busses.
Education
Bachelor of Science (B.S.) - Education
High School
Skills
Insurance verification
Medical billing
Patient registration
HIPAA compliance
Letter preparation
Records maintenance
Medical terminology
Referral verification
Microsoft office
Workflow optimization
Mail management
Petty cash management
EMR / EHR
Co-payment collection
Customer service
Document preparation
Organization and time management
Timeline
Front Office Medical Assistant
MMG Otolaryngology
04.2026 - CurrentRead More
Medical Front Office Receptionist
East Memphis Health Care
06.2023 - CurrentRead More
Medical Receptionist
Memphis Medical Specialist
03.2018 - 06.2023Read More
Preschool Teacher Leader
Sonshine Learning Center
06.2015 - 03.2018Read More
Substitute Teacher
Tipton County School District
08.2014 - 05.2015Read More
Millington Central High School
High School
Read More
Grand Canyon University
Bachelor of Science (B.S.) from Education
Read More