Erin Evers
Surprise,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Detention Officer
Maricopa County Sheriff
Phoenix, AZ
06.2019 - Current
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Pitched in to help with office tasks during busy periods and staff absences.
- Organized and maintained documents, files and records.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Coordinated with medical staff to ensure detainees received necessary healthcare services.
- Transported and escorted inmates to hospitals, court, and other institutions.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Compiled daily reports summarizing detainee conduct, facility issues, and any security breaches.
- Responded to detainee requests and grievances in a timely and fair manner.
- Performed searches of people, vehicles, mail items and dormitories.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Managed intake and release processes, including documentation, fingerprinting, and photographing.
CSR
Ashley Furniture Inc
Glendale, AZ
03.2017 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Oversaw warranty counseling process to manage expense controls.
- Contacted customers about potential service upgrades, new services and account changes.
Correctional Officer/Secretary
Cook County Sheriffs Department
Chicago, IL
02.2006 - 04.2016
- Maintained clear and open communications with facility areas to support safe operations.
- Pitched in to help with office tasks during busy periods and staff absences.
- Organized and maintained documents, files and records.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Responded to detainee requests and grievances in a timely and fair manner.
- Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
- Conducted searches of detainees and cells for contraband, following strict security procedures.
- Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
- Assisted in the training and orientation of new detention officers, sharing knowledge and best practices.
- Supervised daily activities of detainees, ensuring safety and compliance with facility policies.
- Escorted detainees to court hearings, medical appointments, and other off-site locations securely.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
Legal Secretary
Renee T. Vogt
Chicago, IL
09.2000 - 10.2003
- Acted as liaison between clients, vendors and attorneys.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Proofed documents and submitted to attorneys for review.
- Organized and maintained law libraries, documents and case files.
- Composed and revised letters and depositions.
- Composed and revised legal documents, letters, depositions and court documents.
- Photocopied all correspondence, documents and other printed materials.
- Received and disbursed incoming mail.
- Processed summonses, subpoenas and complaints.
- Organized and prioritized caseloads for attorneys.
- Opened new client files and new matters in CMS.
Education
High School Diploma - Basic High School
Curie High School
1994
no degree, but 30+ credit hours - Training for CCSD
Moraine Valley Community College
Skills
- Strong organizational skills
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Customer service expert
- Adaptive team player
Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Timeline
Detention Officer
Maricopa County Sheriff
06.2019 - Current
CSR
Ashley Furniture Inc
03.2017 - 07.2018
Correctional Officer/Secretary
Cook County Sheriffs Department
02.2006 - 04.2016
Legal Secretary
Renee T. Vogt
09.2000 - 10.2003
High School Diploma - Basic High School
Curie High School
no degree, but 30+ credit hours - Training for CCSD
Moraine Valley Community College