Yoselin Madrigal
Denton,TX
Summary
Proven Detention Officer with a track record of maintaining order and safety at the Denton County Sheriff's Office. Excelled in facility monitoring and inmate control, demonstrating strong organizational skills and effective communication. Trained new staff, enhancing team efficiency by 30%. Proficient in Microsoft Office, committed to professionalism and respect in all interactions.
Overview
4
4
years of professional experience
Work History
Detention Officer
Denton County Sheriff's Office
Denton, TX
03.2022 - 11.2024
- Supervised inmates during day-to-day activities.
- Conducted fire, safety and sanitation inspections.
- Transported and escorted inmates to hospitals, court and other institutions.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Coordinated with medical staff to ensure detainees received necessary healthcare services.
- Performed head counts, checking cells for missing inmates.
- Supervised inmates during recreational activities, providing guidance when needed.
- Assisted in the training and orientation of new detention officers, sharing knowledge and best practices.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
- Instructed inmates in work assignments and explained tasks.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Compiled daily reports summarizing detainee conduct, facility issues, and any security breaches.
- Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
Crew Member
Papa Murphy's Take and Bake Pizza
Denton, TX
11.2020 - 01.2022
- Organized and restocked supplies to support operations and team productivity.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Informed customers about daily specials in an engaging manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assisted management team with inventory counts of food products and beverage supplies.
- Assisted in the preparation of food items such as salads and pizzas.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Trained new crew members.
Education
High School Diploma -
John H. Guyer High School
Denton, TX05-2021
Associate of Arts -
North Central Texas College
CorinthSkills
- Inmate observation
- Facility monitoring
- Disturbance management
- Inmate control
- Body and cell searches
- Defensive techniques
- Strong organizational, communication, and problem-solving skills
- Proficiency in office software, including Microsoft Word, Excel, Outlook, and PowerPoint
- Ability to handle sensitive information with discretion
- Knowledge of record-keeping, filing, and data entry
- Good literacy and numeracy skills
- Ability to work effectively in a team environment, and to treat employees, co-workers, and customers with professionalism and respect
Timeline
Detention Officer
Denton County Sheriff's Office
03.2022 - 11.2024
Crew Member
Papa Murphy's Take and Bake Pizza
11.2020 - 01.2022
High School Diploma -
John H. Guyer High School
Associate of Arts -
North Central Texas College
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