Travel, skiing, reading
Erin R. Falcone
Watertown,MA
Summary
Reliable, empathetic, and solutions-oriented professional with proven experience managing a successful dog walking service. Skilled in customer communication, scheduling logistics, conflict resolution, and delivering exceptional service under pressure. Eager to bring strong organizational and interpersonal skills to a full-time customer service position in a dynamic, customer-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Pawsitive Dawg Walking and Pet Sitting
01.2023 - Current
- Managed scheduling, route planning, and client requests using digital tools and mobile apps
- Resolved customer concerns quickly and calmly, building strong client relationships
- Interviewed, coordinated, and trained additional walkers during high-demand periods
- Handled invoicing, payment collection, and customer follow-ups independently
- Built a loyal customer base through reliable, compassionate, and responsive service: Promoted to overnight client care; stay at client homes for periods of 1-10 days and responsible for complete pet and home care
Dog Walker and Pet Sitter
Pawsitive Dawg Walking and Pet Sitting
01.2022 - 01.2023
- Delivered daily walking and care services for multiple clients, maintaining consistent communication and exceptional service standards
- Worked with different types of animals at various behavioral/medical stages
- Maintained accurate records of pet care needs, appointments, and client preferences
Intern
Joe Kennedy for Senate Campaign
06.2020 - 08.2020
- Conducted phone banking, text banking, and event outreach
- Helped recruit, train, and support campaign volunteers
- Input and maintained accurate voter data using platform VAN
- Completed policy, opposition, and district-related research
- Assisted with general administrative tasks, including materials prep, logistics, and answering phones
Intern
Lawrence District Court
06.2019 - 08.2019
- Performed basic legal research and summarized case files
- Aided court clerks, judicial assistants, and judges with tasks as assigned
- Provided directions and general information to attorneys, litigants, and the public
- Assisted with filing, scanning, copying, and organizing case documents
- Maintained strict confidentiality and professional conduct at all times
Education
B.A. - International Relations, Cum Laude
Merrimack College
North Andover, MA01.2021
Skills
- Client relationship management
- Time management coordination
- Effective problem solving
- Time Management & Multitasking
- Emotional awareness
- Dependable and responsible
- Adaptability in dynamic environments
- Experienced in mobile communication tools
- Social media management
- Proficient in Microsoft Suite
Certification
Notary Public, State of MA, License# Valid through xxxx
Interests
Timeline
Customer Service Manager
Pawsitive Dawg Walking and Pet Sitting
01.2023 - Current
Dog Walker and Pet Sitter
Pawsitive Dawg Walking and Pet Sitting
01.2022 - 01.2023
Intern
Joe Kennedy for Senate Campaign
06.2020 - 08.2020
Intern
Lawrence District Court
06.2019 - 08.2019
B.A. - International Relations, Cum Laude
Merrimack College
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