Erin Fitzgerald
Mystic
Summary
Organized Medical Receptionist and Pharmacy Technician, adept in patient relations and maintaining confidentiality. Demonstrated great customer service and efficiency during a continuous flow of patients and assignments. Improved office organization through appropriate prioritization of tasks, orderly data entry, and clear communication. Skilled at typing correspondence and managing files.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Pulmonary Physicians of Norwich
10.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Reduced wait times by swiftly processing and verifying insurance claims and eligibility.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Managed high-volume telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled, coordinated and confirmed appointments and meetings using reservation software.
- Assisted with administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Pharmacy Technician
CVS Pharmacy
06.2024 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Utilized pharmacy management software to process prescriptions efficiently.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
Bachelor of Arts - English
Southern Connecticut State University
New Haven, CT05-2022
Skills
- Technical writing
- Patient scheduling
- Customer service
- Data entry
- Microsoft Office Applications
- Communication
- Typing
- Writing skills
- Editing and proofreading
Timeline
Medical Receptionist
Pulmonary Physicians of Norwich
10.2024 - Current
Pharmacy Technician
CVS Pharmacy
06.2024 - 09.2024
Bachelor of Arts - English
Southern Connecticut State University
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