Erin Fox
Philadelphia,PA
Summary
A strong, resourceful, detail-oriented individual possessing excellent analytical, communicative, and problem-solving skill sets with a thirst for knowledge and a desire to grow.
Overview
18
18
years of professional experience
Work History
Restaurant Hostess/Food Runner
El Camino Real Philadelphia
Philadelphia
04.2026 - Current
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Greeted and welcomed guests, providing exceptional customer service from the first interaction.
- Collaborated with kitchen and waitstaff to ensure timely service and high guest satisfaction.
- Trained new hostesses on operational procedures and customer engagement techniques.
- Delivered food orders promptly to ensure customer satisfaction and dining experience quality.
Lead Vocalist
The Rock Orchestra
Worldwide
10.2023 - 12.2025
- Collaborated with musicians to create dynamic vocal arrangements for live performances.
- Coordinated with production teams to integrate sound design and lighting for optimal show experience.
- Delivered high-energy performances at various venues, engaging diverse audiences with vocal versatility.
- Elevated overall showmanship through continuous training in vocal techniques, stage presence, and audience interaction.
- Traveled extensively on tour while managing personal health, maintaining peak performance levels throughout each engagement.
Solutions Architect
Voicebrook Inc.
New Hyde Park, NY
02.2022 - 12.2023
- Developed architectural frameworks to support scalable software applications.
- Designed innovative solutions to streamline healthcare workflows, improving efficiency and user experience.
- Collaborated with cross-functional teams to define project requirements and objectives.
- Collaborated with project teams to ensure that all technical requirements were met during the software development life cycle.
- Documented technical specifications for system architecture and integration processes, facilitating clear communication and implementation.
- Provided technical support during post-implementation phases, resolving issues and implementing enhancements to ensure seamless software operation.
Dictation Systems Engineer
Graffen Business Systems
05.2014 - 02.2022
- Provide tier I remote support for managed clients; Document solutions; Deploy, configure, customize dictation software solutions. Head upgrade projects. Provide training for clients and staff on new dictation software platforms; Write and implement Standard Operating Procedures.
Information Technology Specialist
Archdiocese of Philadelphia
Philadelphia, PA
06.2008 - 05.2014
- Served as first point of contact for technical service calls and emails, ensuring prompt issue resolution.
- Resolved hardware and software issues for desktops, laptops, and printers, enhancing user experience.
- Used remote login tools to assist clients with technical and product questions.
- Documented troubleshooting procedures and maintained knowledge base, improving support efficiency.
Education
Bachelor of Science - Psychology, Computer Science
Pennsylvania State University
01-2020
Music Performance
Immaculata University
01-2008
Skills
- Adaptability
- Communication (Verbal and
- Written)
- Customer service and satisfaction
- Organization
- Problem solving
- Program administration
- Solution design
- System troubleshooting
- Time management
- User training
Timeline
Restaurant Hostess/Food Runner
El Camino Real Philadelphia
04.2026 - Current
Lead Vocalist
The Rock Orchestra
10.2023 - 12.2025
Solutions Architect
Voicebrook Inc.
02.2022 - 12.2023
Dictation Systems Engineer
Graffen Business Systems
05.2014 - 02.2022
Information Technology Specialist
Archdiocese of Philadelphia
06.2008 - 05.2014
Music Performance
Immaculata University
Bachelor of Science - Psychology, Computer Science
Pennsylvania State University