Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Francis

Philadelphia,New York

Summary

Hardworking Aide successful at preparing meals, cleaning house and managing grocery shopping. Bringing 4 total years of experience and a deeply caring nature. Experienced Aide highly effective at preparing meals and providing all-hours care for personal needs. Adept at working with disable individuals. Willing to take on any task. Experienced Aide knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Knowledgeable Aide versed in helping with medications, medical appointments and mobility assistance. Prepared to apply 4 years of experience to new position caring for an individual with most any need. Thoughtful Aide with a love for children and an extreme level of patience. Comfortable in communicating with children of various ages and participating in meetings with teachers, staff members and parents. Skilled at reading stories and singing songs to children. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

10
10
years of professional experience

Work History

Aide

Committed Home Care
Buffalo, NY
09.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Organized and participated in fun activities.
  • Agreed to take on additional shifts and extra hours when clients were sick.
  • Transported client to medical appointments and grocery shopping.
  • Offered caring companionship and emotional support.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Offered grooming and mobility assistance to support daily living needs.

Delivery Driver

DoorDash
San Francisco, CA
11.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Developed and maintained professional relations between customer, store personnel and company.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
  • Fostered positive working relationships with regular customers.

Customer Service Associate

Walmart
Pell City, AL
07.2005 - 03.2010
  • Developed and actualized customer service initiatives to decrease wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Executes excellent sales floor merchandising and selling.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained clean personal appearance and wore uniforms per company policy.
  • Handled multiple customers in fast-paced setting.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Attended to customer complaints and processed product return or replacement requests.

Used Car Sales Manager

Mikes Used Cars
Odenville, AL
07.2003 - 09.2004
  • Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
  • Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to customers.
  • Managed efficient cash register operations.

Education

No Degree - Psychology

Purdue University - North Central
Westville, IN

No Degree - Psychology

American Public University System
Charles Town, WV

GED -

Central Texas College
Killeen, TX
06.2012

Skills

  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication

Timeline

Aide

Committed Home Care
09.2021 - Current

Delivery Driver

DoorDash
11.2019 - Current

Customer Service Associate

Walmart
07.2005 - 03.2010

Used Car Sales Manager

Mikes Used Cars
07.2003 - 09.2004

No Degree - Psychology

Purdue University - North Central

No Degree - Psychology

American Public University System

GED -

Central Texas College
Erin Francis