Erin Friend
Revenue Cycle Analyst
Dublin,OH
Summary
Revenue operations and healthcare analytics professional with experience managing end-to-end billing, authorization, and reimbursement processes across multi-facility healthcare systems. Proven ability to analyze payer trends, resolve complex denials, and identify systemic revenue risks, including credentialing and authorization gaps. Skilled in leveraging EMR platforms, Excel, and reporting tools to improve cash flow, ensure compliance, and support data-driven operational decisions. Recognized for strong ownership, cross-functional collaboration, and consistently protecting organizational revenue.
Overview
9
9
years of professional experience
Work History
Billing & Follow-Up Representative II
Trinity Health
07.2019 - Current
- Prevented potential revenue loss by identifying uncredentialed provider activity and leading payer enrollment and affiliation remediation efforts.
- Identified recurring authorization and facility-mismatch errors affecting claim reimbursement and led corrective actions with payers and internal teams.
- Utilized Excel, Tableau and other internal reporting tools to track claim aging, payment trends, and resolution performance.
- Conducted variance analysis on payments and adjustments to identify discrepancies and revenue risks.
- Served as liaison between internal departments and external payers to facilitate claim resolution.
Office Manager
Premier Chiropractic
08.2018 - 09.2019
- Managed end-to-end front-office revenue operations, including patient billing, copayment collection, insurance posting, and account reconciliation.
- Monitored outstanding balances and implemented follow-up procedures to improve collections and cash flow.
- Led daily front office operations in a high-volume clinic, optimizing scheduling, patient flow, and administrative workflows.
- Maintained accurate patient, billing, and insurance records within clinic management and EMR systems.
- Served as primary liaison between patients, providers, and insurance companies to resolve complex account issues.
Scheduler
OhioHealth Sleep Services
04.2017 - 07.2019
- Coordinated and optimized sleep study scheduling to maximize bed utilization and minimize revenue loss from unused capacity.
- Balanced clinical capacity and patient demand to support consistent revenue flow.
- Managed prior authorizations and eligibility verification for sleep studies across multiple insurance providers.
- Reviewed payer requirements and documentation to ensure authorization accuracy and prevent claim denials.
- Provided guidance to patients on insurance requirements and scheduling processes.
Education
Bachelor of Arts - Speech & Hearing Science
The Ohio State University
Skills
- Epic
- Meditech
- Change Healthcare
- Availity
- Microsoft Excel (Pivot Tables, Lookups, Reporting)
- Tableau
- Denial Management
- Reimbursement Analysis
- Claim Reconciliation
- Timely Filing Compliance
- Root Cause Analysis
- HIPAA Compliance
- Payer Policy Interpretation
- Credentialing & Enrollment Facilitation
- Audit Support
Websites
Timeline
Billing & Follow-Up Representative II
Trinity Health
07.2019 - Current
Office Manager
Premier Chiropractic
08.2018 - 09.2019
Scheduler
OhioHealth Sleep Services
04.2017 - 07.2019
Bachelor of Arts - Speech & Hearing Science
The Ohio State University