Erin Gaeta
Coralville,IA
Summary
Results-driven professional with experience in customer service and operations. Skilled in training teams and maintaining high standards of cleanliness, contributing to an exceptional customer experience and operational efficiency.
Overview
20
20
years of professional experience
Work History
Barista
Press Coffee
Iowa City, IA
08.2022 - Current
- Prepared high-quality espresso beverages and specialty drinks, ensuring consistency and flavor excellence.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Trained new baristas on coffee preparation techniques and customer service best practices.
- Demonstrated strong knowledge of coffee sourcing and brewing methods to enhance customer experience.
- Cultivated positive relationships with customers, delivering exceptional service to foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Daycare Provider
West Branch Early Learning Center
West Branch, IA
03.2020 - 10.2020
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Facilitated communication between parents and staff to address children's needs effectively.
- Organized and led creative play sessions, promoting teamwork and cooperation among peers.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Phlebotomist
Mercy Hospital Iowa City
Iowa City, IA
12.2018 - 12.2019
- Performed venipuncture and capillary collection to ensure accurate and timely specimen retrieval.
- Maintained sterile environments and adhered to safety protocols to prevent contamination during procedures.
- Processed and labeled specimens according to established guidelines, ensuring proper tracking and handling.
- Collaborated with healthcare teams to optimize patient experience and address concerns related to phlebotomy procedures.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Customer Service Advisor
Petco
Montclair, CA
06.2009 - 09.2018
- Assisted customers with product inquiries and service requests to enhance satisfaction.
- Resolved customer complaints effectively, ensuring timely follow-up and resolution.
- Educated customers on pet care products, fostering informed purchasing decisions.
- Collaborated with team members to streamline operational processes for improved efficiency.
- Trained new staff on customer service protocols and company policies to maintain consistency.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Store Manager
Ez Take Out Burger
Upland, CA
07.2006 - 06.2009
- Led daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Developed training programs to enhance team performance and service delivery standards.
- Coordinated staff schedules to maintain optimal coverage during peak hours and events.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored compliance with health and safety regulations, fostering a safe work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
Education
Upland High School
Upland, CANo Degree - CNA With Nursing
Westwood Community College
Upland, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Cleanliness
- Exceptional customer service
Timeline
Barista
Press Coffee
08.2022 - Current
Daycare Provider
West Branch Early Learning Center
03.2020 - 10.2020
Phlebotomist
Mercy Hospital Iowa City
12.2018 - 12.2019
Customer Service Advisor
Petco
06.2009 - 09.2018
Store Manager
Ez Take Out Burger
07.2006 - 06.2009
Upland High School
No Degree - CNA With Nursing
Westwood Community College