Erin Garrett
Tahlequah,OK
Summary
With a proven track record at Cherokee Casino, I excel in fostering team unity and enhancing customer satisfaction, blending strong work ethic with creative visualization. Skilled in managing high-stakes financial activities and building brand loyalty, I thrive under pressure, ensuring precision and efficiency in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Cage-Player Services Supervisor
Cherokee Casino
04.2024 - Current
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Contributed to a positive work atmosphere by maintaining professional relationships with fellow supervisors, team members, and other casino staff.
- Monitored employee performance through regular observation and feedback sessions, identifying areas for improvement and growth opportunities.
- Developed strong relationships with VIP clients, providing personalized service that encouraged repeat business at the casino.
- Managed large-scale cash transactions during high-profile events at the casino, maintaining accuracy and efficiency under pressure while upholding strict security protocols.
- Collaborated with other departments to resolve customer disputes quickly and professionally, enhancing overall guest experience.
- Enhanced customer satisfaction by providing efficient and accurate cashiering services in a busy casino environment.
Fedex Courier Delivery Driver
FedEx
08.2005 - 02.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
Nationwide Insurance Agent
Nationwide Insurance
06.2003 - 08.2005
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
Customer Service Cashier
Atwoods
09.2002 - 08.2003
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Restaurant Manager
Sonic
08.1997 - 07.1999
- Streamlined inventory processes with regular audits, reducing waste.
- Managed budgets to ensure sustainability and minimize overspending.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Established a welcoming atmosphere to encourage repeat visits.
- Resolved guest complaints with prompt, personalized service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
No Degree - Criminal Justice And Agriculture
University of Arkansas
Fayetteville, ARHigh School Diploma -
Denton High School
Denton, TX05-1997
Skills
- Creative visualization
- Brand building
- Event organization
- Pattern recognition
- Strong work ethic
- Highly motivated
- Quick decision making
- Self-discipline
- Performance under pressure
- Mental toughness
- Coachability
Timeline
Cage-Player Services Supervisor
Cherokee Casino
04.2024 - Current
Fedex Courier Delivery Driver
FedEx
08.2005 - 02.2024
Nationwide Insurance Agent
Nationwide Insurance
06.2003 - 08.2005
Customer Service Cashier
Atwoods
09.2002 - 08.2003
Restaurant Manager
Sonic
08.1997 - 07.1999
No Degree - Criminal Justice And Agriculture
University of Arkansas
High School Diploma -
Denton High School
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