Summary
Overview
Work History
Education
Skills
Timeline
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Tyler Andrews

Pittsburgh,PA

Summary

Professional, with solid grounding in competitive environments. Demonstrated success in performance-driven roles, contributing to team objectives. Skilled in strategy development, quick decision-making, and maintaining high standards. Known for adaptability, reliability, and focus on achieving measurable outcomes.

Overview

15
15
years of professional experience

Work History

Player Services Supervisor

Rivers Casino
09.2021 - Current
  • Maintains professional in stressful situations and maintains operational procedures to ensure maximum guest services and cost effectiveness.
  • Protects guests and employees confidential information by discussing it with appropriate department heads.
  • Effectively manage department personnel through planning, training, directing, and assigning work to maintain tight security in all areas to prevent unauthorized personnel from reaching in to steal funds.
  • Schedule the appropriate amount of team members to provide the most efficient guest service possible.
  • Maintains open communications in order to keep coworkers and management in the loop of ongoing problems and concerns going on inside the casino.
  • Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
  • Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.

NRT Technician

Rivers Casino
03.2019 - 09.2021
  • Installed new bill breaking machines, making sure everything is properly connected, and made sure that the application works.
  • Executed budget management tasks such as monitoring department performance against estimates and preparing annual budgets. Ordered parts for the machines, inspected them to make sure everything is working properly and configured.
  • Documented routine inspections and maintenance to ensure all 30 machines run properly.
  • Analyzed business needs to determine a quick solution to fix machines.
  • Created a handbook that teaches staff on how to resolve certain issues with the machines, created a shift report that allows the management team what all occurred.
  • Resolved problems promptly that occurred with guests and machines.

Senior Cashier (NRT cashier)

Rivers Casino
01.2016 - 03.2019
  • Trained and mentored 6 employees and 2 supervisors on diagnosing situations that guests are incensed about.
  • Investigated needs of the guests in regards to NRT machines and lottery machines to stock up on goods.
  • Resolved issues promptly to make sure the guests were jovial.
  • Perused stock usage of parts, receipt paper, and tags to determine how often parts need to be ordered.
  • Promoted within 3 months due to strong performance and comprehension of the job duties.

Cashier

Rivers Casino
09.2015 - 01.2016
  • Mentored 2 employees on FinCEN regulations.
  • Completed a variety of transactions including check cashing, chips exchange, bill exchange, and voucher redemption.
  • Advised guests on how to use the machines on a daily basis.

Bookkeeper

Kuhn’s Market
07.2010 - 09.2015
  • Trained 5 employees on store policies.
  • Assisted guests in resolving issues that involved the store.
  • Controlled inventory in regards to cigarettes and lottery tickets.
  • Assisted management with sales reports and disciplinary issues.
  • Supervised a team of 15 employees to meet guests expectations.

Education

Associates - Business management

Community College of Allegheny County
Pittsburgh, PA
12.2012

Skills

  • Skilled in developing instructional materials in a cloud environment
  • Creative visualization
  • Brand building
  • Event organization
  • Data interpretation
  • Strong work ethic
  • Highly motivated
  • Quick decision making
  • Goal-oriented focus

Timeline

Player Services Supervisor

Rivers Casino
09.2021 - Current

NRT Technician

Rivers Casino
03.2019 - 09.2021

Senior Cashier (NRT cashier)

Rivers Casino
01.2016 - 03.2019

Cashier

Rivers Casino
09.2015 - 01.2016

Bookkeeper

Kuhn’s Market
07.2010 - 09.2015

Associates - Business management

Community College of Allegheny County

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Tyler Andrews