Summary
Overview
Work History
Education
Skills
Timeline
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Erin Gavin

Carbondale,PA

Summary

Excells in customer service and team collaboration. Skilled in cash handling and visual merchandising, I enhanced client satisfaction and drove store traffic through effective promotional strategies. Committed to fostering relationships and achieving sales goals in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Partner

Boot Barn
Scranton, PA
04.2026 - Current

Provided friendly, knowledgeable customer service in a fast-paced retail environment.

Assisted customers with product selection, sizing, and purchases while creating a positive shopping experience.

Built customer relationships while supporting sales goals and promoting store products and services.

Handled multiple customer needs efficiently while remaining professional and attentive.

Sales Associate

Banter By Piercing Pagoda
04.2024 - 04.2026
  • Provided exceptional customer service, enhancing client satisfaction and loyalty.
  • Assisted customers in selecting jewelry, demonstrating product features and benefits effectively.
  • Maintained knowledge of current trends and inventory to facilitate informed purchasing decisions.
  • Trained new associates on sales techniques and product knowledge, fostering team development.
  • Managed visual merchandising to create appealing displays that attracted customer attention.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
  • Collaborated with management to develop promotional strategies that increased store traffic and sales.

Veterinary Assistant

Finch Hill Veterinary Clinic
Greenfield Township,PA
07.2023 - 03.2024
  • Assisted veterinarians with examinations and procedures, ensuring patient comfort and safety.
  • Maintained accurate medical records, facilitating efficient communication between staff and clients.
  • Educated pet owners on best care practices, enhancing client relationships and compliance.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Recorded symptoms and documented medical observations to inform treatment decisions.

Receptionist

Abington Veterinary Center
03.2022 - 05.2023
  • Managed client appointments and scheduling to optimize veterinary care services.
  • Provided excellent customer service, addressing client inquiries and concerns effectively.
  • Maintained accurate patient records using practice management software.
  • Assisted in processing payments and handling financial transactions efficiently.
  • Coordinated communication between veterinarians and pet owners to ensure clarity of care instructions.

Hardlines Associate

Walmart
Dickson City,PA
01.2021 - 03.2022
  • Maintained organized merchandise displays to promote visibility and accessibility of hardline products.
  • Stocked shelves efficiently, ensuring accurate inventory levels and product rotation for freshness.
  • Operated point-of-sale systems, processing transactions accurately while maintaining customer service standards.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Provided support during peak hours, ensuring smooth operations and minimal wait times for customers.

Associate

Petsmart
03.2020 - 01.2021
  • Assisted customers with product selection and provided expert advice on pet care.
  • Maintained inventory levels and organized merchandise to enhance store presentation.
  • Operated point-of-sale system accurately, ensuring efficient transaction processing.
  • Handled routine cleaning tasks to uphold hygiene standards in store environment.

Education

Certificate - Veterinary Science

Penn Foster College
Scottsdale, AZ
02-2024

High School Diploma -

Connections Academy
Scranton, PA
06-2016

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Goal oriented
  • Cash handling
  • Verbal/written communication
  • Store opening and closing

Timeline

Partner

Boot Barn
04.2026 - Current

Sales Associate

Banter By Piercing Pagoda
04.2024 - 04.2026

Veterinary Assistant

Finch Hill Veterinary Clinic
07.2023 - 03.2024

Receptionist

Abington Veterinary Center
03.2022 - 05.2023

Hardlines Associate

Walmart
01.2021 - 03.2022

Associate

Petsmart
03.2020 - 01.2021

High School Diploma -

Connections Academy

Certificate - Veterinary Science

Penn Foster College