Erin Gay
West Chicago,IL
Summary
Genuine, creative, empathetic, honest, and self-motivated; A respected and effective leader demonstrated by executing tasks proficiently, maximizing individuals’ strengths, and working as a team; Incredible passion for customer service and satisfaction; excellent oral and written communicator; A role model for work ethic and integrity; Strength lies in organizing, detail, working with others, collective problem solving and personal relationship skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Director of Meeting Logistics
The Joint Commission
08.2022 - Current
- Interviews, hires and manages meeting planning professionals
- Establishes standards for effective job performance and evaluates staff according to such standards
- Mentors meeting planning staff and oversees their activities to ensure consistently high-quality pre-meeting planning and communication, “day-of” meeting executive, and post-event evaluation and debriefs
- Identifies actionable and measurable performance expectations and goals for meeting staff that support accurate and timely activities
- Reviews contracts for all meeting support vendors to ensure all meeting needs are met in the most cost-effective and efficient manner
- Manages the department’s annual budgeting process, projections, and variances
- Leads technology initiatives to drive the cost-effectiveness and efficiency of meeting processes, including registration, attestations for meeting and speaking participants, and post-event evaluation
- Oversees the application of the board/committee/advisory travel policy
- Creates and maintains a scope of work resource framework and tool to manage the department’s meeting scope and allocation of staffing and resources.
Manager of Meeting Logistics
The Joint Commission
03.2019 - 08.2022
- Mentor meeting planning staff and oversee their activities to ensure consistently high-quality pre-meeting and communication, “day of” meeting execution, and post-event evaluation and debriefs
- Monitor workload and key logistical functions of the department and make recommendations regarding staffing, assigned duties thereof, and processes and procedures to support logistics
- Track and report departmental productivity and performance improvement metrics
- Monitor progress and make recommendations regarding adjustments to goals
- Responsible for management of logistics in relation to Boards, Board committees, advisory groups, forums, and executive team retreats
- Oversee budgeting aspects of meetings and meeting planning, identify budget variances and their causes
- Provide data to assist in the department budgeting process as related to meeting participant travel and general meeting expenses
- Develop annual meeting calendar.
Senior Event Coordinator
The Joint Commission
11.2017 - 03.2019
- Responsible for logistics in relation to Boards, Board committees, advisory council, and forums
- Responsibilities include sending requests for proposals and securing contracts for hotel accommodations, meeting spaces, dinner venues; tracking attendance and providing rooming lists to the hotel; arranging ground transportation, in-house catering, securing meeting rooms, setting up and breaking down meeting space
- Maintain the database of key professional organization contacts for department use in its communication initiatives
- Foster and maintain relationships with external vendor including hotels, limousine services, conference call vendors, and restaurants.
Event Coordinator
The Joint Commission
04.2016 - 11.2017
- Responsible for logistics in relation to Boards, Board committees, advisory council, and forums
- Responsibilities include sending requests for proposals and securing contracts for hotel accommodations, meeting spaces, dinner venues; tracking attendance and providing rooming lists to the hotel; arranging ground transportation, in-house catering, securing meeting rooms, setting up and breaking down meeting space
- Maintain the database of key professional organization contacts for department use in its communication initiatives
- Foster and maintain relationships with external vendor including hotels, limousine services, conference call vendors, and restaurants.
Event Manager
Marriott International
03.2014 - 04.2016
Conference Services Manager
Marriott International
03.2013 - 03.2014
Event Manager
Marriott International
05.2009 - 03.2013
Event Coordinator
Marriott International
10.2006 - 05.2009
Education
Bachelor of Science - Restaurant/Resort Management
Colorado State University
Fort Collins, CO05.2009
Certification
- Certified Meeting Professional (CMP) - Events Industry Council.
- Sustainable Event Professional Certificate (SEPC) - Events Industry Council.
Timeline
Associate Director of Meeting Logistics
The Joint Commission
08.2022 - Current
Manager of Meeting Logistics
The Joint Commission
03.2019 - 08.2022
Senior Event Coordinator
The Joint Commission
11.2017 - 03.2019
Event Coordinator
The Joint Commission
04.2016 - 11.2017
Event Manager
Marriott International
03.2014 - 04.2016
Conference Services Manager
Marriott International
03.2013 - 03.2014
Event Manager
Marriott International
05.2009 - 03.2013
Event Coordinator
Marriott International
10.2006 - 05.2009
Bachelor of Science - Restaurant/Resort Management
Colorado State University
- Certified Meeting Professional (CMP) - Events Industry Council.
- Sustainable Event Professional Certificate (SEPC) - Events Industry Council.
Similar Profiles
Maura NaddyMaura Naddy
Director, Field Staff Development, Education & Innovation at The Joint CommissionDirector, Field Staff Development, Education & Innovation at The Joint Commission
Tiffany WikstenTiffany Wiksten
Associate Director at The Joint CommissionAssociate Director at The Joint Commission
Annette AndreoliAnnette Andreoli
RN DSC Reviewer at The Joint CommissionRN DSC Reviewer at The Joint Commission