Erin Gilleland
Fredericksburg,VA
Summary
Customer service is my passion. At both jobs I have worked, I have excelled in ensuring the customer experience is perfect. At Sidelines I was given employee of the month two months into working there due to my hospitality skills. At POPS I was given multiple five star reviews due to my passion for the restaurant industry.
Overview
2
2
years of professional experience
Work History
Service Team Member
Palermo's Original Pasta & Sandwiches
Canton, Ga
01.2024 - 12.2024
- Initiated creative solutions for meeting customer needs more effectively
- Analyzed customer feedback to improve services provided by the organization
- Monitored personnel performance ensuring compliance with safety protocols at all times
- Assisted in developing marketing campaigns tailored towards target audiences
- Worked to help resolve technical issues among the company
- Assisted in training new employees on company procedures.
- Organized backroom stock area according to company guidelines.
Lead Server Assistant
Sidelines Holly Springs
Holly Springs, Ga
04.2023 - 09.2023
- Maintained a clean and organized work environment throughout shift by wiping down tables, sweeping floors, and restocking supplies
- Ran food and beverages to tables, interacting to make guests feel welcome
- Provided friendly and attentive customer service to ensure a pleasant dining experience
- Bussed used and unneeded dishes and glassware from guest tables
- Used POS systems such as Toast
- Trained new server assistants in restaurant procedures, daily operations, and duties
- Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction
Education
High School Diploma - Computer Science
Stafford High School
Fredericksburg, VA05-2025
Skills
- Attention to detail
- Multitasking capabilities
- Team collaboration
- Technical proficiency
- Innovation and Creativity
- POS systems
- Social Media Marketing
- Food preparation
- Inventory management
Timeline
Service Team Member
Palermo's Original Pasta & Sandwiches
01.2024 - 12.2024
Lead Server Assistant
Sidelines Holly Springs
04.2023 - 09.2023
High School Diploma - Computer Science
Stafford High School