Erin Gillespie
Des Plaines,IL
Summary
Professional with strong background in customer service, adept at addressing client needs and resolving issues efficiently. Skilled in communication, problem-solving, and utilizing various customer service software. Known for fostering team collaboration and driving results, adaptable to changing requirements, and dependable in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Claims Adjuster
Central States
Chicago, Illinois
11.2013 - Current
- Coordinate with healthcare providers to gather essential medical documentation.
- Review and process disability claims in compliance with regulations.
- Communicate effectively with clients regarding case updates and requirements.
- Maintain accurate case records in the client management system.
- Maintain accurate documentation of all case activities according to agency policies and procedures.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Advocate Medical Group
Des Plaines, Illinois
07.2011 - 09.2013
- Assisted patients with scheduling appointments and managing inquiries.
- Resolved patient concerns through effective communication and problem-solving skills.
- Managed patient records using electronic health record systems efficiently.
- Processed and verified billing information for accuracy and compliance.
- Managed customer inquiries related to billing discrepancies and account details.
- Collaborated with team members to streamline billing processes and reduce errors.
Education
High School -
Maine Township High School East
Park Ridge, IL06-1999
Skills
- Organization
- Customer service
- Working with all ages
- Helping in any way I can
Timeline
Claims Adjuster
Central States
11.2013 - Current
Customer Service Representative
Advocate Medical Group
07.2011 - 09.2013
High School -
Maine Township High School East