Vanessa Wells
Red Oak
Summary
Dedicated and diligent team player with a strong focus on customer service, multitasking, and time management. Committed to providing exceptional experiences for all individuals. Striving to create positive and memorable interactions that leave a lasting impression.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
Alacrity Solutions
10.2023 - 05.2024
- Explained the claims process to the insured and hold an open line for communication
- Determined coverage based on facts of loss and damage photos while working in a USAA secure room
- Handled special assignments from management, completing tasks within set timelines.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Calculated and authorized payment of claims within designated authority level.
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
Claims Examiner
Alacrity Solutions- Liberty Mutual
10.2021 - 02.2023
- Completed thorough claim investigations from the desk using photos of damage, statements from insured contacts, and field reports
- Successfully determine the coverage and explained covered loss to the insured
- Managed a large inventory of both water claims and wind and hail claims during a catastrophic event simultaneously
- Collaborated closely with water mitigation, ALE, and monitored coverage limits and endorsements
- Documented all conversation throughout the claim
- Coordinated with numerous vendors when necessary to confirm cause of loss and coverage
- Explained applicable deductible, coverage limits, and endorsements such as BUSD
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Emailed and/or mailed all correspondence
Claims Adjuster
Sedgwick Claims Management
06.2020 - 10.2021
- Obtaining all helpful information from the insured to support a property claim at the time of first call
- Assign necessary vendors and/or FA to inspect property damage
- Properly explaining next steps to the insured
- Record all communication in claim notes
- Full file claim handling in a timely manner
- Reviewing and completing supplemental request
- Communicating with the contractors
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Negotiated settlements with claimants while adhering to company standards and procedures.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
- Developed and implemented strategies to improve team performance and productivity.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Lead Dental Assistant
Lancaster family smiles
01.2016 - 03.2020
- Active listening skills.
- Provided chairside assistance to dentists during dental procedures.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
RDA - English
Dental
Concord Career College
Grand Prairie, Native, TX06.2017
J.F Kimball High School
Dallas, TX05.2013
Skills
- Computer Skills- Excel, Xactimate, Symbility, Contents, Navigator, Outlook and Lumen
- Excellent Communication
- Interpersonal Skills
- Project Leadership
- Sorting and Categorizing
- Problem Resolution
- Active Listening
- Written Communication
- Flexible and Adaptable
- Collaboration
- Data Management
- Task Prioritization
- Organization
Contact
Red Oak, TX 75154
Timeline
Claims Adjuster
Alacrity Solutions
10.2023 - 05.2024
Claims Examiner
Alacrity Solutions- Liberty Mutual
10.2021 - 02.2023
Claims Adjuster
Sedgwick Claims Management
06.2020 - 10.2021
Lead Dental Assistant
Lancaster family smiles
01.2016 - 03.2020
RDA - English
Dental
Concord Career College
J.F Kimball High School
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