Vanessa Wells
Red Oak,TX
Summary
Hardworking team player with customer service, multitasking, and time management abilities. Devoted to giving everyone a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
Alacrity Solutions
Irving, Texas
10.2023 - 05.2024
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Calculated and authorized payment of claims within designated authority level.
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
Claims Adjuster
Sedgwick Claims Management
Irving, Texas
10.2022 - 02.2023
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Supervised daily operations within the Property Claims Department including scheduling work assignments.
- Reviewed and approved property claims to ensure accuracy of payments.
- Resolved customer complaints regarding property damage claims in a timely manner.
- Researched, evaluated and processed insurance claims according to company policies and procedures.
- Processed documents related to new and existing insurance policies accurately and promptly.
- Maintained accurate records of all customer interactions and updated the database accordingly.
- Investigated complex cases involving multiple parties involved in the claim process.
Adjuster
Adjuster, Alacrity Solutions
Coppell, TX
05.2021 - 08.2022
- Obtaining all helpful information from the insured to support a property claim at the time of first call
- Assign necessary vendors and/or FA to inspect property damage
- Properly explaining next steps to the insured
- Record all communication in claim notes
- Full file claim handling in a timely manner
- Reviewing and completing supplemental request
- Communicating with the contractors
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Negotiated settlements with claimants while adhering to company standards and procedures.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed key performance indicators to identify effective strategies.
- Developed and implemented strategies to improve team performance and productivity.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Lead Dental Assistant
Lancaster family smiles
Lancaster, TX, TX
01.2016 - 03.2020
- Active listening skills.
- Provided chairside assistance to dentists during dental procedures.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Entered time and attendance logs in preparation for payroll.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
Diploma - Business
Kimball High School
01.2021
05.2013
RDA - English
Dental
Concord Career College
06.2017
Skills
- Computer Skills- Excel, Xactimate, Symbility, Contents, Navigator, outlook and Lumen
- Excellent Communication
- Interpersonal Skills
- Project Leadership
- Sorting and Categorizing
- Problem Resolution
- Active Listening
- Written Communication
- Flexible and Adaptable
- Collaboration
- Data Management
- Task Prioritization
- Organization
Timeline
Claims Adjuster
Alacrity Solutions
10.2023 - 05.2024
Claims Adjuster
Sedgwick Claims Management
10.2022 - 02.2023
Adjuster
Adjuster, Alacrity Solutions
05.2021 - 08.2022
Lead Dental Assistant
Lancaster family smiles
01.2016 - 03.2020
Diploma - Business
Kimball High School
RDA - English
Dental
Concord Career College