Erin Gonzalez
Wooster,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Certified Sales and Leasing Consultant
Mazda Of Wooster
08.2023 - 02.2024
- Matched customers with vehicles suiting individual needs, desires and means.
- Networked at events and by phone to expand business profits and revenues.
- Increased customer satisfaction by providing tailored sales recommendations and thorough product explanations.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Set up appointments with potential and current customers to promote new products and services.
Store Associate
Aldi
07.2022 - 08.2023
- Evaluated prices and conducted audits to detect and correct price discrepancies.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Maintained tidy and organized store to comply with cleanliness standards.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Store Associate
Tractor Supply Company
06.2021 - 08.2022
- Evaluated prices and conducted audits to detect and correct price discrepancies.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Maintained tidy and organized store to comply with cleanliness standards.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
Store Associate
Lowes Home Improvment
01.2022 - 07.2022
- Evaluated prices and conducted audits to detect and correct price discrepancies.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
Education
High School Diploma -
Wooster High School
Wooster, OH06.2021
Skills
- Sales Presentations
- Promotional planning
- Marketing
- Building rapport
- Upselling strategies
- Customer Relations
- Sales Pipeline Management
- Trainee mentoring
- Cold-calling
- Report Preparation
- Goal-Oriented
- Retention Strategies
Timeline
Certified Sales and Leasing Consultant
Mazda Of Wooster
08.2023 - 02.2024
Store Associate
Aldi
07.2022 - 08.2023
Store Associate
Lowes Home Improvment
01.2022 - 07.2022
Store Associate
Tractor Supply Company
06.2021 - 08.2022
High School Diploma -
Wooster High School
Similar Profiles
Robyn NowakRobyn Nowak
Business Manager at Mazda Of WoosterBusiness Manager at Mazda Of Wooster
Hunter CarpenterHunter Carpenter
Setup at Wooster BrushSetup at Wooster Brush
Michael ViatorMichael Viator
Operator at The Wooster Brush CompanyOperator at The Wooster Brush Company
Ashley HershbergerAshley Hershberger
Dairy Assistant Manager at Spring Run FarmsDairy Assistant Manager at Spring Run Farms
Chase DavenportChase Davenport
Visual Merchandiser at Tramonte DistributingVisual Merchandiser at Tramonte Distributing