Erin Goolsby
Lorena,TX
Work Preference
Overview
18
18
years of professional experience
Work History
Office Assistant
Classic Heat & Air
Waco, Tx
07.2008 - 09.2026
- Enter, update, and organize office information from customer and business documents with attention to accuracy and completeness.
- Support daily administrative tasks, including record keeping, document handling, customer communication, and office coordination.
- Maintain confidential business and customer information in an organized and professional manner.
Customer Service
Dillards
Waco, Tx
10.2016 - 04.2017
- Provided front-line customer support, assisting customers with purchases, returns, and product inquiries.
- Resolved customer complaints and issues promptly
- Processed POS transactions, handled cash and end-of-day reconciliation, and maintained accurate sales records.
- Supported merchandising and floor presentation standards and trained new staff on customer service procedures.
Archival Assistant
Baylor University
Waco, Tx
06.2010 - 12.2010
- Organized, reviewed, and maintained archival records and source documents for storage and reference.
- Supported accurate handling of documents and records while following established filing and organization procedures.
Merchandise Hostess-Disney College Program
Walt Disney World
Orlando, Fl
08.2009 - 11.2009
- Managed high-volume cash and credit transactions utilizing POS systems.
- Proactively engaged guests to deliver magical, personalized interactions while resolving inquiries or complaints.
- Maintained visual merchandising and store presentation standards (show-ready), executing floor replenishments and front/back-of-house stock organization.
Education
Associates Degree - History
McLennan Community College
12.2014
Skills
- Can type 40 wpm
- Microsoft Office
- Customer Service
- Data Entry
- Cash handling
- QuickBooks
- Time Management
Summary
Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service
Dillards
10.2016 - 04.2017
Archival Assistant
Baylor University
06.2010 - 12.2010
Merchandise Hostess-Disney College Program
Walt Disney World
08.2009 - 11.2009
Office Assistant
Classic Heat & Air
07.2008 - 09.2026
Associates Degree - History
McLennan Community College