Erin Gordon
Chula Vista,CA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Slack, Trello, Hubstaff EMR and Microsoft Office.
Overview
4
4
years of professional experience
Work History
Medical Administrative Assistant
Scripps Clinic
06.2022 - Current
- Collaborated with healthcare professionals to enhance patient care coordination, resulting in 25% improvement in accuracy and timeliness of patient referrals and follow-up appointments.
- Successfully managed and updated patient demographic data, contributing to 98% accuracy rate in billing information and reducing frequency of denied claims.
- Established effective communication channels between medical staff and insurance providers, resulting in 10% decrease in claims denials and faster reimbursement processes.
- Implemented efficient electronic medical records (EMR) system, resulting in 30% reduction in paperwork errors and more organized and accessible patient information database.
- Assisted with scheduling diagnostic tests such as X-rays, MRIs, and CT scans when requested by physicians or nurse practitioners.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
Talent Acquisition Specialist
Best Buy
02.2020 - 04.2022
- Achieved 30% reduction in time-to-fill for open positions by implementing streamlined recruitment process, ensuring quicker turnaround in sourcing, interviewing, and hiring top talent.
- Utilized data-driven recruitment metrics to assess and improve recruitment strategies, leading to 15% improvement in quality of hires and decrease in turnover.
- Established and maintained talent pipeline, ensuring proactive approach to future staffing needs and reducing time and costs associated with urgent hiring requirements.
- Introduced and led professional development workshops for hiring managers, resulting in 30% improvement in interview techniques and overall hiring decision quality.
- Successfully negotiated and reduced agency fees by 15%, optimizing cost-effectiveness of external recruitment resources.
- Enhanced candidate experience by implementing streamlined application process and timely communication.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Biology Teacher Education
San Diego City College
San Diego, CA06.2024
Skills
- Recruitment Efficiency
- Onboarding Programs
- Attention to Detail
- Data Verification
- Time Management
- Data-driven Decision Making
- Patient Scheduling
- Customer Service
- Communication Skills
- Problem-solving
- Patient Flow Management
Timeline
Medical Administrative Assistant
Scripps Clinic
06.2022 - Current
Talent Acquisition Specialist
Best Buy
02.2020 - 04.2022
Associate of Science - Biology Teacher Education
San Diego City College
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