Erin Graham
Raleigh,NC
Summary
Professional loan coordination specialist prepared for this role with strong focus on team collaboration and achieving results. Skilled in loan processing, documentation, and compliance. Reliable and adaptable to changing needs, ensuring smooth operations and successful outcomes. Known for strong communication, problem-solving abilities, and proactive approach to challenges.
Overview
13
13
years of professional experience
Work History
SENIOR LOAN COORDINATOR
HOME POINT FINANCIAL
07.2019 - 11.2024
- Worked with brokers on a pipeline averaging $45,000,000 per month
- Building relationships with individual loan officers to ensure additional loan applications, and locks
- Reviewed all conditions, reconditioned files as needed
- Updated broker loan officers on loan status from initial review through funding
- Ensured all loans met guidelines
- REMOTE
- FHA, VA, USDA, Conventional , Non QM
- Maintaining CRM software for broker connections
- Worked with underwriting to ensure the loans were reviewed and helped with any additional items needed
- reviewed income, assets and credit
- Appraisal review
SENIOR LOAN PROCESSOR
ONQ FINANCIAL
01.2018 - 07.2019
- Taking loan from initial application only to complete underwriting submission:
- Ensuring correct initial loan disclosures went out to the borrower
- Acquiring all correct information from the borrowers, for each specific loan product in order to send the loan into underwriting.
- Assets, income, letters of explanation, etc. to ensure loan came back from underwriting with only the following types of conditions, title, appraisal, re-verification of income, and re-verification of the credit.
- Achievement Highlights: less than 5% error rate on all loans though QC, Average 25 day time-frame for approval to close, 99.6% client satisfaction rate measured by surveys
- Cross-Departmental Collaboration: Worked effectively with underwriters, real estate agents, and other stakeholders to streamline the loan process.
- REMOTE
Senior Mortgage Loan Processor
Guaranteed Rate
03.2016 - 03.2019
- Processed complex mortgage applications, ensuring compliance with regulatory standards and company policies.
- Coordinated communication between borrowers, lenders, and real estate agents to expedite loan approvals.
- Reviewed financial documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Mentored junior processors, providing training on best practices in loan processing and customer service excellence.
- Processed mortgage loan applications accurately and successfully for over 20 years.
Senior Mortgage Loan Processor
Eagle Home Mortgage, LLC
04.2012 - 02.2016
- Streamlined workflows by implementing new software tools, enhancing efficiency in application processing times.
- Conducted quality control audits on processed loans to ensure adherence to underwriting guidelines and risk management standards.
- Collaborated with cross-functional teams to develop strategies that improved client satisfaction ratings and reduced processing delays.
- Led initiatives focused on improving employee training programs, fostering a culture of continuous improvement within the team.
Education
HIGH SCHOOL -
GILBERT HIGHSCHOOL
Cypress, CA 01.2001
Bachelor of Arts - Marketing Management And Research
Cypress College
Cypress, CA 06-2007
Skills
- Detail-oriented Senior Loan Processor with excellent problem-solving skills, and extensive loan guideline experience Certified in all Fannie Mae, Ginnie Mae, and Freddie Mac loan types
- Programs: 203K, FHA, USDA, Conventional, Non-Conforming Conventional, North Carolina Housing/Bond, North Carolina Mortgage Credit, VA
- Point, Microsoft office, GUS, DU, LP, Destiny, Blitz Docs, H2O, State housing, Encompass, DocuSign, TransferSafe
- Point, Microsoft office, GUS, DU, LP, Destiny, Blitz Docs, H2O, NC housing, Encompass, DocuSign, TransferSafe
- Documentation review
- Credit analysis
- Relationship management
- Loan origination
- Sales support
- Team player
- Customer service-focused
- Friendly
- Point, Microsoft office, GUS, DU, LP, Destiny, Blitz Docs, H2O, NC housing, Encompass, DocuSign, TransferSafe
Timeline
SENIOR LOAN COORDINATOR
HOME POINT FINANCIAL
07.2019 - 11.2024
SENIOR LOAN PROCESSOR
ONQ FINANCIAL
01.2018 - 07.2019
Senior Mortgage Loan Processor
Guaranteed Rate
03.2016 - 03.2019
Senior Mortgage Loan Processor
Eagle Home Mortgage, LLC
04.2012 - 02.2016
HIGH SCHOOL -
GILBERT HIGHSCHOOL
Bachelor of Arts - Marketing Management And Research
Cypress College