Erin Gray
Detroit,MI
Summary
Diligent Cage Cashier with 5-year background assisting guests with chips, cash, tickets, sports wages, and check cashing. Providing excellent guest experiences while being knowledgeable of all policies within the MGM Rewards Desk.
Overview
10
10
years of professional experience
Work History
MGM Rewards Cage Cashier
MGM Grand Detroit
07.2018 - Current
- Handled up to $900,000 in cash and chips daily.
- Interact with customers by answering questions, addressing concerns and handling escalations in relation to MGM Rewards and MGM Resorts International
- Offered friendly and efficient service to customers, handling challenging situations with ease.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
Host/Server
Olive Garden
03.2017 - 08.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
Window Covering Specialist
JCPenney
04.2013 - 08.2017
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases.
- Deliver excellent guest service while assisting clients with budget considerations and made recommendations to best suit their needs
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MISkills
- Patron Management
- Microsoft Office
- Training & development
- Teamwork
- Conflict resolution
- Guest relations management
- Exceptional telephone etiquette
- Process improvement specialist
Timeline
MGM Rewards Cage Cashier
MGM Grand Detroit
07.2018 - Current
Host/Server
Olive Garden
03.2017 - 08.2018
Window Covering Specialist
JCPenney
04.2013 - 08.2017
Bachelor of Arts - Psychology
Michigan State University
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