Erin Gray
White Cloud,USA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Housekeeping Cleaner
KSN Cleaning Llc
Newaygo, MI
02.2026 - Current
- Performed thorough cleaning of residential and commercial spaces, adhering to established quality standards.
- Developed customized cleaning plans based on client needs, enhancing customer satisfaction levels.
Server/prep Cook
Jimmy's Roadhouse
Newaygo, MI
08.2017 - 04.2026
- Ensured exceptional guest satisfaction by delivering attentive service and creating a welcoming atmosphere.
- Provided exceptional customer service to enhance dining experience and foster repeat business.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Resolved customer concerns promptly to maintain satisfaction and uphold restaurant reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Prepared ingredients by chopping, slicing, and dicing to ensure efficiency in meal preparation.
- Assisted chefs in menu preparation by following recipes and ensuring quality control of finished dishes.
- Implemented portion control measures to minimize waste and optimize ingredient usage during prep work.
Paraprofessional/Teacher's Aide
Newaygo middle school
Newaygo, MI
08.2018 - 06.2019
- Supported teachers in classroom management and instructional tasks.
- Assisted students with individualized learning plans and academic challenges.
- Implemented behavior intervention strategies to promote positive student outcomes.
- Developed tailored resources to assist diverse learners in achieving goals.
Server/Cook
Newaygo Brewing Company
Newaygo, MI
03.2015 - 08.2017
- Assisted customers with inquiries and service requests.
- Maintained cleanliness of the work environment.
- Prepared food items according to safety and quality standards.
- Supported training initiatives for new staff members.
- Executed opening and closing procedures efficiently
Deli associate
Gene's Market
Newaygo, MI
02.2014 - 10.2014
- Maintained cleanliness and organization of the deli area, adhering to safety standards.
- Operated slicing equipment and scales accurately for precise portion control.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Deli associate
Walmart
Fremont, MI
03.2012 - 02.2014
- Assisted in preparing food items for customer orders.
- Provided friendly and helpful customer service.
- Supported the organization of products by stocking and rotating inventory.
- Maintained cleanliness by sanitizing deli areas and equipment.
- Completed opening and closing responsibilities efficiently
Server and Bartender
Coocheez
Newaygo, MI
09.2008 - 03.2010
- Assisted customers with inquiries and service requests.
- Supported onboarding processes for new team members.
- Maintained cleanliness and organization of work areas.
- Prepared and served beverages according to standard recipes.
- Executed opening and closing procedures diligently
Head Server and Bartender
Driftwood
Newaygo, MI
03.2007 - 12.2009
- Assisted customers with inquiries and service requests.
- Supported onboarding processes for new team members.
- Maintained cleanliness and organization of work areas.
- Prepared and served beverages according to standard recipes
- Ensuring all prep work was done such as filling and stocking condiments
- Executed opening and closing procedures diligently
Server, Bartender and Cook
One East Main
Fremont, MI
11.2005 - 03.2007
- Assisted customers with inquiries and service requests.
- Maintained cleanliness of dishware and kitchen utensils.
- Prepared beverages according to customer specifications.
- Contributed to food preparation tasks as needed.
- Performed regular cleaning duties to uphold hygiene standards.
- Executed opening and closing procedures efficiently.
Deli associate
Walmart
Fremont, MI
06.2004 - 03.2005
- Assisted in preparing food items for customer orders.
- Provided friendly and helpful customer service.
- Supported the organization of products by stocking and rotating inventory.
- Maintained cleanliness by sanitizing deli areas and equipment.
- Completed opening and closing responsibilities efficiently
Cook, Cashier, and Stock
Hilltop Shopping Center
White Cloud, MI
04.2002 - 10.2003
- Prepared food items efficiently.
- Assisted in creating pizzas based on customer orders.
- Contributed to doughnut production.
- Provided excellent customer service.
- Restocked and organized shelves and coolers.
- Maintained cleanliness throughout the workspace.
- Executed opening and closing procedures
Education
High School - undefined
Newaygo High School
Newaygo, MI06-2004
Skills
10 years of customer service
Adapts quickly
Residential cleaning
Customer service-focused
Quality assurance
Staff training
Detail-oriented
Hardworking
Additional Information
I have 10+ years of customer service experience. I'm a very reliable and professional individual with an exceptional work ethic.
Timeline
Housekeeping Cleaner
KSN Cleaning Llc
02.2026 - Current
Paraprofessional/Teacher's Aide
Newaygo middle school
08.2018 - 06.2019
Server/prep Cook
Jimmy's Roadhouse
08.2017 - 04.2026
Server/Cook
Newaygo Brewing Company
03.2015 - 08.2017
Deli associate
Gene's Market
02.2014 - 10.2014
Deli associate
Walmart
03.2012 - 02.2014
Server and Bartender
Coocheez
09.2008 - 03.2010
Head Server and Bartender
Driftwood
03.2007 - 12.2009
Server, Bartender and Cook
One East Main
11.2005 - 03.2007
Deli associate
Walmart
06.2004 - 03.2005
Cook, Cashier, and Stock
Hilltop Shopping Center
04.2002 - 10.2003
High School - undefined
Newaygo High School