Erin Gray
Maruchan Va Inc
North Chesterfield ,VA
17
Years of experience
Diverse professional offering focused leadership skills and extensive administrative management / extensive customer service skills . Organized and dependable professional looking to continue in the administration / management coordinator field for a different industry. Exceptional organizer and communicator. Consistent career of operations improvement, team building, revenue increases. Highest quality customer service / quality assurance education and training with over 14 years of proven experience. Problem solver. Team player. Hardworking mentality to maintain quality of services and products Versatile and innovative management professional skilled at seeing “the big picture” while maintaining focus on details. Expert in business development and streamlining process and systems.
Work History
Quality Control Supervisor
3 Years 11 Months- Supervised quality control procedures to ensure compliance with safety and quality standards.
- Trained and mentored a team of 25 members on quality assurance practices and inspection techniques.
- Implemented process improvements that enhanced product consistency and reduced defects.
- Analyzed production data to identify trends and recommend corrective actions for quality issues.
- Coordinated audits of manufacturing processes to maintain adherence to industry regulations.
- Collaborated with cross-functional teams to resolve quality concerns and improve operational efficiency.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
- Maintained testing equipment in good working order to effectively quality control production lines.
- Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
- Identified areas of improvement, implementing necessary changes to enhance overall product quality.
- Improved supplier relationships through consistent communication and feedback on product specifications.
- Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
- Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
- Implemented corrective actions in response to identified deficiencies, preventing recurring issues and maintaining high-quality standards.
- Mentored new hires in company policies and procedures, ensuring rapid integration into the quality control team.
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
Manager
1 Year 5 Months- Prepares quality control documents for corporate office.
- Duties are all performed in a developmental capacity.
- Participating in quality systems management visits with corporate offices and health inspections to evaluate adequacy of requirements and product conformance and Quality.
- Evaluates quality control procedures, reports, and inspections to ensure quality products.
- Develops, implements and manages business plans to promote sales.
- Purchases adequate quantities of products and supplies.
- Continuously evaluates business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Assesses supplier quality to maintain and control costs and maximize business operational performance.
- Maximizes performance by monitoring daily activities and mentoring team members.
- Onboards new employees with training and new hire documentation.
- Evaluates employees' strengths and assigned tasks based upon experience and training.
- Delivers feedback to decision-makers regarding employee performance and training needs.
- Conducts monthly inventories of raw materials and components on work floor.
- Manager working 55-65 hours a week.
- 10 hours shifts starting at 4:30am - 2:30pm on average.
- Records inventory sales into organization's weekly income report.
- Controls costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Reviews performance data to monitor and measure productivity, goal progress and activity levels.
- Establishes and updates work schedules to account for changing staff levels and expected workloads.
- Executes regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Maximizes productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Prepares and recommends long-range plans for development of department personnel.
- Raises performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Manager
3 Years- Verified functionality and code compliance of cooking equipment for optimal customer protection. (quality control - quality assurance)
- Consistently trained in all levels of quality control and assurance of products sold to the general pubic.
- Procured necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Helped general management develop prices based on inventory costs and portion sizes.
- Participating in quality systems management visits to evaluate adequacy of bakery stock and inventory.
- Establishing and maintaining quality history files by item, specification and vendors.
- Sent weekly quality control letters to store Management and regional managers.
- Attention to details but still seeing big picture.
- Manager working 50 hours week.
- 10 hours shifts staring 6am- 4pm
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Accomplished multiple tasks within established timeframes.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- All duties are performed in a developmental capacity.
Manager
4 Years 5 Months- Consistently trained in all levels of quality control and assurance of products sold to the general pubic
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Accomplished multiple tasks within established timeframes.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory
- Developed and maintained relationships with customers and suppliers through account development.
- Recorded inventory sales into organization's weekly income report.
- Cross-trained existing employees to maximize team agility
Pastry Chef
4 Years 7 Months- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Cycled menus to keep offerings fresh and interesting for customers.
- Assisting in preparing and issuing QA letters of instruction to head chef.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Maintained well-organized mise en place to keep work consistent.
- Created unique daily specials to drive business growth.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Managed inventory, labor, expenses and other operational processes.
- Recruited, hired and trained staff of hardworking associates.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Pastry Chef working 50-70 hours a week. Roughly 12 hour shifts. Starting at 4am-4pm or 1pm-1am
Education
Associates Of Arts And Sciences - Baking And Pastry Arts
Skills
Quality Control / Quality Assurance procedures.
Quality Control documentation and implementation
Operations management
Verbal and written communication
Cost-controls
Conflict resolution techniques
Coaching and mentoring
Food Preparation and Safety
Food Plating and Presentation
Performance improvement
Recipes and menu planning
Inventory control and record keeping
Budgeting
Staff Scheduling
Passion for customer satisfaction
Staff Management
Business operations expertise
Natural leader
Strategic planning
Sales and Marketing
Job inspections
Project Management
Schedule optimization
Policies and procedures
Business administration
Sales and marketing
Timeline
Quality Control Supervisor
Maruchan Va Inc
07.2022 - CurrentRead More
Manager
Tands, Inc
11.2020 - 04.2022Read More
Manager
Publix
11.2017 - 11.2020Read More
Manager
Whole Foods
04.2013 - 09.2017Read More
Pastry Chef
Carolina Country Club
03.2009 - 10.2013Read More
Pennsylvania Culinary Institute Le Cordon Bleu
Associates Of Arts And Sciences from Baking And Pastry Arts
Read More