Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Erin Gray RN BSN MHA

Wellsville,OH

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

18
18
years of professional experience

Work History

RN CM Team Lead

Cigna
10.2016 - 10.2023
  • As the Team Lead I worked one on one with the CM team to manage their cases and provide education on Cigna processes.
  • Case Manager for customers admitted, discharged, provided one on one evidence based education to customers/ families and caregivers
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.


RN

Trinity Health System
03.2009 - 10.2016
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Managed care from admission to discharge.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.

RN

Adkins Care Center
03.2006 - 03.2009
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Managed care from admission to discharge.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.

Education

MBA - Masters in Healthcare Administration

Ashford University
San Diego, CA
01.2019

Master of Science - Nursing

Ohio University
Athens, OH
01.2014

Master of Science - Diploma Nursing

Trinity School of Nursing
Steubenville, OH
12.2008

Skills

  • Case Management
  • admission, discharge planning
  • Care Planning
  • Team Lead leadership role
  • Proficient in word, One Note, excel,
  • Projects: Real Time Speech Analytics, Cost Savings Subject matter expert, Talent Performance Team to interview perspective new hires
  • Talk and type at same time
  • Great organizational and time management skills

Accomplishments

  • Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
  • Tau Sigma Honor's Society
  • Golden Key International Honor's Society
  • Human Resources - Assisted in new hire process by working one on one with newly hired nurse candidates, filling out required paperwork and preparing new hire manuals.
  • Supervised team lead under direct supervisor of 30 CM staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervision - Headed onboarding process for new nursing staff.
  • Audit Navigator for external client audits

Additional Information

I am a hard working nurse of over 18 years with a background in Medical/Surgical Nursing with a passion for teaching. I have worked in a variety of work settings including: direct hospital patient care, pediatric private duty nursing, nursing home, health coaching, and case management.

Timeline

RN CM Team Lead

Cigna
10.2016 - 10.2023

RN

Trinity Health System
03.2009 - 10.2016

RN

Adkins Care Center
03.2006 - 03.2009

MBA - Masters in Healthcare Administration

Ashford University

Master of Science - Nursing

Ohio University

Master of Science - Diploma Nursing

Trinity School of Nursing
Erin Gray RN BSN MHA