Erin Grothier
Property Claims Specialist II
Fort Mill,SC
Summary
Multi-faceted claims adjuster with 20+ years of enthusiastic industry service. Proven strong skills on complex, high dollar, and extreme loss situations, including large loss, fatalities, and litigation. Exemplary aptitude for customer service both internally, and with all external customers. Experience, and knowledge to make excellent business decisions maximizing value for both customer and company. Excited about growing and learning in a leadership role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Property Claims Specialist II
Nationwide Insurance Excess And Surplus
01.2023 - Current
- E&S and Commercial Hybrid trained Property Claims specialist with extensive experience in virtual claims tools.
- Mentor junior staff members on best practices in policy interpretation, property claims management, fostering professional growth within the team environment.
- Actively volunteer for development opportunities
- Continuously strive for growth opportunities within my team by being a champion of the changes and evolution of the industry
- Negotiate settlements with clients for fair resolution of property claims, maintaining positive relationships.
Qualified Sub Claims Mgr, Prop. Claims, Large Loss
American Strategic Insurance/Progressive Home
01.2022 - 01.2023
- Developed pilot and workflow for XactContents/X1 and ClaimXperience to ensure consistent handling of claims across department/company.
- Supported Claims Manager to maintain departmental goals by developing and executing strategic plans and performance metrics.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Property Claims Adjuster
National General Insurance
01.2020 - 01.2022
- Assisted in developing training materials for new adjusters, sharing expertise to improve overall team performance in handling complex property claims.
- Contributed to the development of departmental goals and strategies, aligning individual performance with company objectives for continuous improvement in the handling of property claims.
- Handled catastrophe claims efficiently, assisting affected communities by quickly assessing damages and processing claims after natural disasters.
Field Clms Spec. II, Large Loss Property
Nationwide Insurance
01.2015 - 01.2020
- Assist in materials development and lead technical training sessions for claims partners and business unit
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Maintained compliance with state regulations and company policies through diligent attention to detail in claim handling procedures.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Claims Specialist II, Subrogation
Nationwide Insurance
01.2000 - 01.2015
- Company-wide SME during evolution from regional to national claim handling transition.
- Developed and lead Engagement Training/Activity for business unit
- Served as Independent and Panel Arbitrator for Arbitration Forums, hearing and overseeing inter-company liability disputes for 10yrs
- Developed strong working relationships with external partners such as legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills
General Utility Clerk, MD/ Prop/ Casualty
Nationwide Insurance
01.1999 - 01.2000
- Assisted in development of department policies to enhance efficiency and overall performance in workplace.
- Served as reliable point of contact for both internal staff members and external partners or vendors related to utility services matters.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
Education
AAS - Cardiorespiratory Science
Upstate Medical University
SyracuseSkills
Policy investigations
Active Listening
Settlement Negotiations
Decision-Making
Client Interviewing
Critical Thinking
Effective Communication
Teamwork and Collaboration
Committees And Projects
- Serve as President of the board of directors for local school Band Booster non-profit organization
- Past Chairperson of DE&I in local office, and served as board member on the Regional DE&I Business Unit Council. Spanish-speaking at conversational level.
- Successfully contributed to multiple United Way campaigns. Recognized by senior leadership for my UW contributions, resulting in my selection by United Way for their 2013 campaign brochure and video.
- Served as Vice President for large Autism charity for 10+ years. Lead and organized community activities and worked with families from all walks of life, finding them the assistance and motivation they need to deal with their child's disability. Also participated in a number of public speaking events and engagements advocating for Autistic Children in our community.
Certification
Certified Xactimate I + II
Timeline
Property Claims Specialist II
Nationwide Insurance Excess And Surplus
01.2023 - Current
Qualified Sub Claims Mgr, Prop. Claims, Large Loss
American Strategic Insurance/Progressive Home
01.2022 - 01.2023
Senior Property Claims Adjuster
National General Insurance
01.2020 - 01.2022
Field Clms Spec. II, Large Loss Property
Nationwide Insurance
01.2015 - 01.2020
Claims Specialist II, Subrogation
Nationwide Insurance
01.2000 - 01.2015
General Utility Clerk, MD/ Prop/ Casualty
Nationwide Insurance
01.1999 - 01.2000
AAS - Cardiorespiratory Science
Upstate Medical University