Erin Hannafin
Moultonborough,NH
Summary
Over 10 years of Dispatch experience in the Lakes Region area Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Interim Operations Supervisor
Lakes Region Mutual Fire Aid
Laconia, NH
05.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Lieutenant
Lakes Region Mutual Fire Aid
Laconia, NH
04.2018 - Current
- Dispatch Fire and EMS emergencies for 35 Towns
- Oversite of the shift in place of the Chief and Deputy Coordinators
- Working with Fire Departments in the field for planned and unplanned incidents
- QA/QI of incident reports
- Training of current staff and new hire staff
- CAD Team
- Social Media Team
- Emergency Plan Management
- Resource Documents
- Media Archivist
- Joint Loss Committee Member.
Acting Deputy Chief Coordinator
Lakes Region Mutual Fire Aid
Laconia, NH
12.2022 - 04.2023
- Oversaw the response to emergency and non-emergency calls for Fire and EMS emergencies for 35 Towns
- Working with Fire Departments in the field for planned and unplanned incidents
- QA/QI of incident reports
- CAD Team
- Social Media Team
- Emergency Plan Management
- Resource Documents
- Media Archivist
- Joint Loss Committee Member
- Working with the LRMFA Training Division to put on classes for our departments.
Interim Operations Supervisor
Lakes Region Mutual Fire Aid
Laconia, NH
09.2022 - 12.2022
- Dispatch Fire and EMS emergencies for 35 Towns
- Oversite of the shift in place of the Chief and Deputy Coordinators
- Working with Fire Departments in the field for planned and unplanned incidents
- QA/QI of incident reports
- Training of current staff and new hire staff
- CAD Team
- Social Media Team
- Emergency Plan Management
- Resource Documents
- Media Archivist
- Joint Loss Committee Member.
Dispatcher
Laconia Police Department
Laconia, NH
10.2019 - Current
- Dispatch for Laconia Police
- Emergency and non-Emergency Phone calls
- Working with the walk-in public.
Safety Services
Gunstock Mountain Resort
Gilford, NH
11.2002 - Current
- QA/QI Incident reports
- Continuing education for current staff, returning, and new staff
- Responding to injured guests on the ski hill and in the first aid room.
Keyholder
Shibley’s Drive In
Alton, NH
09.2000 - Current
- Serving food beverages and dessert
- Cooking and preparing food beverages and desserts.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
EMS Lab Instructor
Lakes Region Community College
Laconia, NH
01.2020 - Current
- Assisting the instructor with practical lecture of future EMS providers.
- Evaluated student performance through assessments and provided constructive feedback for growth and improvement.
- Partnered with primary instructor in teaching students and enforcing laboratory rules.
- Maintained up-to-date knowledge of emergency medical protocols, sharing updates with students as necessary.
- Improved student performance in emergency medical procedures through hands-on demonstrations and practice scenarios.
Dispatcher
Lakes Region Mutual Fire Aid
Laconia, NH
01.2011 - 04.2018
- Dispatch Fire and EMS emergencies for 35 Towns
- Working with Fire Departments in the field for planned and unplanned incidents
- QA/QI of incident reports
- Training of current staff and new hire staff.
Education
Associate of Science - Fire Investigation
Lakes Region Community College
Laconia, NHAssociate of Science - Fire Science
Lakes Region Community College
Laconia, NHSkills
- Situational Awareness
- Customer Service
- Employee Supervision
- Computer-aided dispatching
- Police and fire procedures
- Dispatch Coordination
- Team Leadership
- Coaching and Mentoring
- Documentation
- Staff Management
- Policy Enforcement
- Multitasking and Organization
Accomplishments
2023 NHEDA Team of the Year
2022 NHEDA President Award
2022 NHEDA Team of the Year
2020 NHEDA Trainer of the Year
2017 APCO Atlantic Team of the Year
2017 NH Fire Service and Committee of Merit Telecommunications Award
Certification
- Tactical Dispatcher, 07/2015
- APCO Surviving Stress, 04/2016
- APCO Active Shooter, 05/2016
- APCO Customer Service for the Communications Center, 05/2016
- APCO Disaster Operations and the Communications Center, 05/2016
- APCO Communications Training Officer, 11/2016
- APCO Fire Service Communications, 03/2016
- APCO Public Safety Telecommunicator 1, 11/2020
- Registered Public Leadership, 10/2021
- ICS 100
- ICS 200
- ICS 700
- ICS 800
- EMT
- Firefighter 1
- Firefighter 2
Timeline
Interim Operations Supervisor
Lakes Region Mutual Fire Aid
05.2024 - Current
Acting Deputy Chief Coordinator
Lakes Region Mutual Fire Aid
12.2022 - 04.2023
Interim Operations Supervisor
Lakes Region Mutual Fire Aid
09.2022 - 12.2022
EMS Lab Instructor
Lakes Region Community College
01.2020 - Current
Dispatcher
Laconia Police Department
10.2019 - Current
Lieutenant
Lakes Region Mutual Fire Aid
04.2018 - Current
Dispatcher
Lakes Region Mutual Fire Aid
01.2011 - 04.2018
Safety Services
Gunstock Mountain Resort
11.2002 - Current
Keyholder
Shibley’s Drive In
09.2000 - Current
Associate of Science - Fire Investigation
Lakes Region Community College
Associate of Science - Fire Science
Lakes Region Community College