Erin Haw
Orland Park,IL
Summary
Determined college student with 6+ years of work experience. Acquired knowledge of customer service, working the register, handling/making food, serving customers, opening/closing, and teamwork.
Overview
4
4
years of professional experience
Work History
Lab Assistant
University Of Arkansas
2022.11 - Current
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment and supplies.
- Improved office efficiency by organizing and streamlining filing systems.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Helping with Excel documents and using online applications.
Manager
Roccovino's Concession Stands
2021.05 - 2022.09
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
Hostess
Roccovino's Italian Restaurant
2020.09 - 2021.05
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier/Server
Roccovino's Concession Stand
2020.05 - 2020.09
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Served food and beverages promptly with focused attention to customer needs.
Cashier/Server
Widen's Hotdogs
2019.10 - 2020.09
- Greeted customers entering store and responded promptly to customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Enhanced customer satisfaction by consistently providing high-quality food products and maintaining a clean, organized workspace.
Education
No Degree - Business Management / Human Resources
University of Arkansas, Fayetteville
Fayetteville, AR05.2026
High School Diploma -
Carl Sandburg High School
Orland Park, IL05.2022
Skills
- Document Management
- Strong Organization
- Laboratory techniques
- Excel
- Work Ethic and Integrity
- Customer Assistance
- Money Handling
- Time management skills
- Cleaning and sanitizing
- Order Taking
Timeline
Lab Assistant
University Of Arkansas
2022.11 - Current
Manager
Roccovino's Concession Stands
2021.05 - 2022.09
Hostess
Roccovino's Italian Restaurant
2020.09 - 2021.05
Cashier/Server
Roccovino's Concession Stand
2020.05 - 2020.09
Cashier/Server
Widen's Hotdogs
2019.10 - 2020.09
No Degree - Business Management / Human Resources
University of Arkansas, Fayetteville
High School Diploma -
Carl Sandburg High School