Erin Hay
Kansas City,MO
Summary
Detail-oriented team player with strong communication and organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Operations Specialist II
Shamrock Trading Corporation
2021.11 - Current
- Motivated and helped train employees to maximize team productivity.
- Collected, arranged, and input information into a database system.
- Effectively communicated with our partners, team members, and sales representatives using outlook.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and updated spreadsheets using Excel.
- Tracked and analyzed reports to determine needed improvements.
- Developed effective improvement plans in alignment with goals and specifications.
Inside Sales Representative
Casey Electric Sales
2019.10 - Current
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Utilized mathematical skills to calculating amounts, negotiating prices and finalizing orders.
- Used digital and telephone approaches to generate sales leads.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Responsible for 5 lines
- Responsible for inventory, order entry, price/quantity checking, product information.
Assistant store manager
Francesca's
2018.04 - 2019.08
- Lead the store in sales and train new employees.
- Duties consisted of opening and closing the store - completing and filing paperwork, closing the register, recording sales/numbers, organizing/cleaning for the following day, district rally calls.
- Completed and promoted sales by engaging with guests and meeting their needs.
- Resolved conflict that arose with guests.
- Insured the store stays clean, organized, and up to corporate standards.
Room Leader/Teacher
Princeton Children's Center
2016.01 - 2017.12
- Lead teacher in the room and trained new employees.
- Responsible for the care of infants and children ages 3 months to 3 years.
- Duties included feedings, diaper changing/potty training, meal prep, teaching/reading to children, planning activities, etc.
- Resolved conflict between children and handled difficult issues that arose with parents.
- Scheduled and organized learning activities for the older children.
- Redirected children who misbehaved or did not follow directions.
- Followed strict safety and cleaning rules/regulations that the state required.
Education
BGS - Psychology, Sociology
The University of Kansas
Lawrence, KS2018
Skills
- Over a year of management experience
- Sales and customer service experience
- Clerical skills include filing and completing paperwork, analyzing data/sales, telephone sales, etc.
- Advanced computer skills in Word, Excel, and PowerPoint
- Planning and coordination
- Operations coordination
- Operational Efficiency
Timeline
Operations Specialist II
Shamrock Trading Corporation
2021.11 - Current
Inside Sales Representative
Casey Electric Sales
2019.10 - Current
Assistant store manager
Francesca's
2018.04 - 2019.08
Room Leader/Teacher
Princeton Children's Center
2016.01 - 2017.12
BGS - Psychology, Sociology
The University of Kansas
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