Elise Couturier
Mount Holly,NC
Summary
My work environment and duties as a highly motivated associate have directly contributed to eliminating my shyness and building self-confidence, leading to an aptness in creating strong interpersonal and communication skills. My manager positions built discipline and encouraged me to take initiatives and delegate responsibilities. My current job has helped me discover the banking world and has taught me how to maintain professional composure in very stressful situations. Overall, my work has given me the necessary tools to succeed in the professional work force and as a recent college graduate.
Overview
10
10
years of professional experience
Work History
Operations Specialist II
Bank of America
01.2025 - Current
- Added responsibilities, such as training new employees, access to new programs and more ability to assist leads in emergency situations.
- Responsible for life safety, physical security and threat management incidents that occur at banking center.
- Assist bank employees by answering a high volume of phone calls and taking the appropriate actions depending on the incident that is being reported.
- Monitor banking centers by properly responding to burglar alarms.
- Maintaining professional composure while providing critical support to banking center employees.
Operations Specialist I
Bank of America
06.2022 - 01.2025
- Responsible for life safety, physical security and threat management incidents that occur at banking center.
- Assist bank employees by answering a high volume of phone calls and taking the appropriate actions depending on the incident that is being reported.
- Monitor banking centers by properly responding to burglar alarms.
- Maintaining professional composure while providing critical support to banking center employees.
Bartender
Northstone Country Club
08.2019 - 05.2022
- Built strong connections with members of the club.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Responsible for setting up and working events.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Trained new bartenders on drink preparation and upselling techniques.
Head Server
Peninsula Yacht Club
02.2017 - 08.2019
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new servers on menu items and restaurant standards.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Built strong members with members of the club.
- Responsible for setting up and working events.
Assistant Manager
Dunkin' Donuts
08.2016 - 01.2017
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Delegated work to staff, setting priorities and goals.
- Completed inventory audits to identify losses and project demand.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Shift Leader
Dunkin' Donuts
08.2015 - 08.2016
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
Bachelor of Science - Psychology/Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC05.2021
Skills
- Fluent in French (native language)
- Experience in Leadership
- Extensive customer service experience
- Highly developed interpersonal and communication skills
- Computer proficiency in Powerpoint, Word, Office, and more
- Proficient organizational and multitasking skills
Languages
French
Native/ Bilingual
Education and Training
other
Timeline
Operations Specialist II
Bank of America
01.2025 - Current
Operations Specialist I
Bank of America
06.2022 - 01.2025
Bartender
Northstone Country Club
08.2019 - 05.2022
Head Server
Peninsula Yacht Club
02.2017 - 08.2019
Assistant Manager
Dunkin' Donuts
08.2016 - 01.2017
Shift Leader
Dunkin' Donuts
08.2015 - 08.2016
Bachelor of Science - Psychology/Criminal Justice
University of North Carolina At Charlotte
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