Erin Heard
Pflugerville
Summary
To obtain a position by your facility to enhance and develop new skills.
Knowledgeable Registered Dental Assistant with solid background in dental assisting and patient care. Demonstrated ability to support dental procedures effectively and ensure smooth patient experience. Proven skills in dental radiography and chairside assistance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Brident Dental & Orthodontics
Austin, Texas
02.2024 - Current
- Assisted in chairside procedures, ensuring patient comfort and adherence to safety protocols.
- Prepared and sterilized instruments, maintaining compliance with infection control standards.
- Educated patients on oral hygiene practices, enhancing patient understanding of dental care.
- Managed appointment scheduling, optimizing office workflow and enhancing patient satisfaction.
- Trained junior assistants on best practices and office protocols to ensure consistency in care delivery.
- Supported dentists during complex procedures, improving efficiency through effective communication.
Student Intern (Student at CHCP)
College Of HealthCare Professions
Austin, Texas
05.2024 - 05.2025
- Coronal polishing
- X-rays
- Fluoride treatment
- Charting
- Placing/removing a sealant
- CPR certified
- Dental Assistant Program
- Set ups
Front desk paraprofessional
City of Austin (Hancock Recreation Center)
Austin, TX
06.2020 - 12.2024
- Collect all forms of payments.
- Assist and greet customers.
- Answer phone calls about events, camps, and rentals etc.
- Work in excel and word documents.
- Scan, email and fax over forms as needed.
Patient representative
Care Now urgent care
Austin, TX
04.2021 - 12.2021
- Check-in patients in a timely manner.
- Answer phone calls to the clinic and provide information or refer questions to others as needed.
- Collect all forms of payments.
- Verify insurance timely and accurately.
- Review all patient paperwork to ensure completeness and ensure collection of necessary insurance/demographic information.
- Completes daily balance checklist after each shift. All forms of payment are accounted for and documented.
Cashier
Zilker Park
Austin, Texas
06.2015 - 08.2015
- Handle cash.
- Assist and greet customers.
- Provide customer service.
- Help open and close the park.
- Got promoted to return next summer.
Education
High School Diploma -
Del Valle High School
06.2017
Dental Assistant Program - undefined
College Of HealthCare Professions
02.2026
Skills
- Time management capabilities
- Electronic charting
- Oral hygiene education
- Detail-oriented mindset
- Infection control expertise
- Patient care excellence
- Patient records management
- Restorative procedures
- Appointment scheduling efficiency
- Dental procedure assistance
Accomplishments
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
Certification
- RDA - Registered Dental Assistant
Current Education
College Of HealthCare Professions, Dental Assistant Program, 2024-05-01, Current, Coronal polishing, X-rays, Fluoride treatment, Charting, Placing/removing a sealant, CPR certified
Languages
English
Full Professional
Timeline
Student Intern (Student at CHCP)
College Of HealthCare Professions
05.2024 - 05.2025
Registered Dental Assistant
Brident Dental & Orthodontics
02.2024 - Current
Patient representative
Care Now urgent care
04.2021 - 12.2021
Front desk paraprofessional
City of Austin (Hancock Recreation Center)
06.2020 - 12.2024
Cashier
Zilker Park
06.2015 - 08.2015
Dental Assistant Program - undefined
College Of HealthCare Professions
High School Diploma -
Del Valle High School