Erin McClure Helbling
Edina,MN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Special Education Paraprofessional
Edina Public Schools
02.2022 - Current
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Alerted instructor to student behavior or issues requiring intervention.
- Offered student support through special accommodations, extra assistance, and assessments.
Operations Team Lead
Wells Fargo
11.2006 - 11.2011
- Resolved customer problems personally, responding to inquiries and complaints.
- Trained new team members in the specific tasks of each position.
- Managed multiple conversions of pension accounts.
- Facilitated communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays.
Security Operations Service Specialist
Wells Fargo
05.2002 - 11.2006
- Provided comprehensive project management of high value conversions while serving on special team/departmental projects.
- Conducted account management responsibilities for monthly and annual reports and account reconciliations.
- Communicated regularly with external and internal customers to understand and meet their needs.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
Education
Bachelor of Arts - Psychology
University of Minnesota
Minneapolis, MN12-1999
Skills
- Problem-solving
- Organization
- Task prioritization
- Multitasking
- Coordination
- Teamwork
Timeline
Special Education Paraprofessional
Edina Public Schools
02.2022 - Current
Operations Team Lead
Wells Fargo
11.2006 - 11.2011
Security Operations Service Specialist
Wells Fargo
05.2002 - 11.2006
Bachelor of Arts - Psychology
University of Minnesota
Community Service
- Volunteer, Countryside Elementary PTO, Treasurer, 06/01/15 - 06/30/16
- Volunteer, Valley View Middle School PTO, Secretary, 06/01/19 - 06/30/20
- Committee member, Minnesota Ovarian Cancer Alliance, Gala Planning Committee member, 01/01/14 - 03/01/20
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