Erin Henderson
Dunnellon
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
22
22
years of professional experience
Work History
Kitchen Designer
Lowes Home Improvment
Ocala
04.2024 - Current
- Designed custom kitchen layouts utilizing CAD software for various client projects.
- Assessed design preferences and functional requirements through client collaboration to create tailored kitchen solutions.
- Developed project plans that aligned with client budgets for flooring, cabinets, appliances, and countertops, ensuring feasibility.
- Provided technical drawings for construction teams to follow during installation process.
- Resolved customer inquiries and issues promptly, enhancing overall client satisfaction.
Grocery Shopper
Instacart
Citrus Springs
01.2018 - Current
- Selected items to meet customer preferences and fulfill shopping lists accurately.
- Communicated with customers to confirm satisfaction and clarify specific requests.
- Managed multiple orders simultaneously while maintaining accuracy.
- Bagged groceries to maintain product quality, ensuring fragile items were separated and frozen or perishable foods remained fresh.
Kitchen and Bath Designer
Straightline Construction
Ocala
08.2023 - 03.2024
- Engaged with clients to assess their needs and preferences for style and functionality in kitchen and bath design
- Developed drawings, sketches, and renderings of cabinet designs tailored to client specifications and preferences
- Prepared computer models of kitchen/bathroom cabinet and countertop layouts
- Presented design proposals to clients for review and incorporated feedback into final designs
- 2020 Cabinet Design Software
- Residential kitchen and bathroom remodeling
- Knowledge of design trends
- Communication skills
- Organizational skills
Mail Carrier
The United States Postal Service
Ocala
08.2022 - 08.2023
- Delivers letters, documents, and parcels to businesses and homes.
- Travels planned routes on foot or by truck.
- Sorts mail, including packages, according to delivery sequence.
- Collected outgoing mail and processed postage payments along route.
- Obtained signatures on registered, insured, and certified mail.
- Sells stamps, money orders, and other postal products to customers along route, particularly on rural routes.
- Maintained logs to track delivery rates and schedule vehicle maintenance.
- Communicated with dispatcher and modifies route according to instructions when needed.
- Operated postal equipment to ensure efficient mail processing.
Exterior Sales Consultant / Kitchen Designer
The Home Depot
Hauppauge
02.2018 - 07.2022
- Engaged in outside sales activities within customers' homes, delivering compelling presentations.
Adapted to evolving customer needs while effectively advocating for HDIS solutions.
Conducted assessments of customer requirements to develop price quotes and measure product specifications.
Presented warranty details and financing options to enhance customer understanding.
Prepared for appointments by commuting and processing sales-related paperwork efficiently.
Prospected for new customers inside and outside of assigned THD store while participating in events.
Cultivated relationships with store management and associates to generate referrals.
Attended sales and team meetings to refine sales techniques and expand knowledge of HDIS products. - Guided customers in product selections and home improvement strategies to enhance project outcomes.
- Leveraged extensive knowledge of store inventory and promotions to provide informed recommendations and drive sales.
- Collaborated with team members to ensure a positive shopping experience.
Department Supervisor of Millwork
The Home Depot
Woodhaven
01.2017 - 12.2017
- Promoted Installed Sales and SOS sales using IMPACT, exceeding previous year's sales by 30% through active support of store promotions and Home Depot credit.
- Recognized as Manager of the Month for outstanding leadership and team performance in 2017.
- Oversaw the daily activities of associates, trained and mentored employees, and managed associate performance.
- Expedite window and door orders using vendor design software Maintain store inventory of all millwork products Organized order processes.
- Provide training for new employees Process Install and Special Order sales Department
- Delivered customer service by managing out of stocks, packing down, and placing new items to enhance inventory availability.
- Utilized knowledge and experience to maximize potential and profitability of area while ensuring effective service delivery.
- Took the opportunity to assist and work with those above me to continue to improve myself and prepare for.
Veterinarian receptionist
Long Island Veterinary Specialists
Plainview
06.2015 - 11.2017
- Scheduled appointments for multiple veterinarians and technicians from Monday to Saturday.
- Answered phone calls and directed them based on urgency to ensure timely service for pet owners.
- Triaged calls to assess pet status and identify emergency needs, facilitating prompt veterinary response.
- Assisted with patient check-in and check-out processes efficiently.
- Sold pet care products and vitamins while dispensing medications with clear instructions to support pet health.
- Performed routine clerical tasks, including data entry and file maintenance.
- Managed opening and closing of office operations regularly.
Kitchen and Bath Designer
The Home Depot
Woodhaven
02.2004 - 01.2017
- Conducted consultations with customers to offer design recommendations aligned with goals, budgets, and styles.
Utilized 20/20 software to create layouts for product understanding and installation options.
Outlined available financing options through Home Depot to enhance customer decision-making. - Selected materials reflecting client preferences and budget during project consultations to maximize satisfaction.
- Collaborated with contractors to ensure precise installation of designs, maintaining alignment with client specifications.
- Conducted consultations with customers to offer design recommendations aligned with goals, budgets, and styles.Utilized 20/20 software to create layouts for product understanding and installation options.Outlined available financing options through Home Depot to enhance customer decision-making.
Education
High School - Liberal Arts, Animal Science, Business Management
William Floyd High School
Mastic Beach, NY06-2000
Tech School - Animal science
B.O.C.E.S Tech School
Bellport, NY06-2000
Skills
- Custom kitchen layouts
- CAD design
- Interior design trends
- Measurement techniques
- Project management
- Order management
- Inventory management and control
- Sales presentations
- Customer management
- Time management
- Problem solving
- Team building
- Team initiatives
- Effective communication
- Detail-oriented
- Problem solving skills
References
- Darlene Ruocco, Manager at Home Depot, 1 (718) 551-4571
- Lisa Branch, From Straightline Construction, 1 (406) 581-9921
- Frank Maestrone, Home Depot Co-Store Manager, (917) 658-9870
Timeline
Kitchen Designer
Lowes Home Improvment
04.2024 - Current
Kitchen and Bath Designer
Straightline Construction
08.2023 - 03.2024
Mail Carrier
The United States Postal Service
08.2022 - 08.2023
Exterior Sales Consultant / Kitchen Designer
The Home Depot
02.2018 - 07.2022
Grocery Shopper
Instacart
01.2018 - Current
Department Supervisor of Millwork
The Home Depot
01.2017 - 12.2017
Veterinarian receptionist
Long Island Veterinary Specialists
06.2015 - 11.2017
Kitchen and Bath Designer
The Home Depot
02.2004 - 01.2017
High School - Liberal Arts, Animal Science, Business Management
William Floyd High School
Tech School - Animal science
B.O.C.E.S Tech School