Erin H. Goldsmith
Trinity
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
25
25
years of professional experience
Work History
Receptionist
Animal's Best Choice Animal Hospital
New Port Richey
09.2024 - Current
- Managed incoming communications through calls, emails, chats, and texts to ensure timely responses and client engagement.
- Created a welcoming environment by greeting patients with sincerity.
- Scheduled appointments using designated software to streamline operations.
- Provided exceptional customer service to enhance client satisfaction and foster long-term relationships.
- Applied knowledge of veterinary reception to facilitate smooth interactions.Dedicated to providing exceptional care for clients and their pets.
- Maintained organization and professionalism in various animal care responsibilities.
Receptionist
All Pets Hospital
New Port Richey
12.2022 - 09.2024
- Greeted and welcomed patients sincerely, fostering a positive atmosphere for visits.
- Answered telephone calls, returned emails, and managed chats and texts promptly.
- Exhibited excellent customer service skills with strong understanding of veterinary reception work.
- Scheduled appointments using designated software to ensure efficient operations.
- Organized appointments and maintained professionalism in animal care field, enhancing client experience.
- Provided exceptional care to clients and pets, ensuring satisfaction and loyalty.
Research Analyst
Best Appraisals
Trinity
05.2021 - 04.2022
- Facilitated efficient processing of property appraisal reports through data entry.
- Located tax fees, lot dimensions, completed property sketches, reviewed previous sales.
- Reviewed sales contracts and refinancing requirements.
Stay at Home Mom
Trinity
10.2020 - 05.2021
- Coordinated educational curriculum to enhance children's learning experiences.
- Supported children's emotional development through programs fostering resilience and social skills.
- Managed budget and allocated expenditures to ensure resource availability for educational activities.
Recovery/ Resolution Analyst (WAH)
UnitedHealth Group
Oldsmar
07.2016 - 10.2020
- Researched issues to establish potential strategies for reducing medical costs via claim system process improvements and claim business rule adjustments.
- Investigated, recovered and resolved all types of claim issues as well as recovery and resolution for health plans, commercial customers and government entities.
- Fully investigated and pursued recoveries and payables on subrogation claims and file management.
- Facilitated claims recovery to achieve accurate financial resolutions and uphold compliance with relevant policies.
- Ensured adherence to state and federal compliance policies, reimbursement policies and contract compliance.
Global Helpdesk SME- (WAH)
UnitedHealth Group
Oldsmar
08.2012 - 07.2016
- Led Global HelpDesk as SME for Sharepoint submissions from offshore locations (Hyderabad, Noida, Chennai), providing detailed research on claim history and processing.
- Trained offshore teams on daily processes, job aids, and Standard Operating Procedures (SOP) to enhance operational understanding.
- Conducted weekly training sessions with offshore team leads to ensure alignment and knowledge sharing.
- Daily meeting with our offshore team leads with further guidance for our offshore teams.
Pre-service Appeals
UnitedHealth Group
Oldsmar
03.2008 - 08.2012
- Handle both Expedited and Standard Pre-service appeals for both Medicaid and Medicare enrollees.
- Turnaround timeframe ranged from 24 hours - 7 days.
- Handled appeals submitted by the providers and members requesting coverage for services/coverage yet to be received.
- Gathered documents for review by Medical Directors.
- Initiated phone calls to members, providers and other insurance companies to gather coordination of benefit information, medical records.
- Ensured timely submission of required documents for appeals through fax and upload.
- Drafted written outcome of appeals, faxed and mailed outcome to both requesting physicians and members.
- Initiated verbal outcome on Expedited appeal to both Physicians and Members.
- Loaded Authorization for approved services and advised of further appeal rights for upheld outcomes.
Post-service Appeals
UnitedHealth Group
Oldsmar
10.2005 - 02.2008
- Handled Appeals and Grievance requests from providers and enrollees.
- Requesting claims adjustments, disenrollment requests, benefit understanding.
- Handled grievances regarding plan material, benefits, displeasure with physician services, quality of care and quality of service provided.
- Initiated phone calls to members, providers and other insurance companies to gather necessary information to complete review.
- Resolved Grievances within 30 days and Appeal requests within 60 days.
- Completed written outcome of appeals and grievances, faxed and mailed directly to requestors.
Tracer Unit
UnitedHealth Group
Oldsmar
02.2002 - 10.2005
- Completion of special projects as assigned as well as handling all the restricted groups for the Tracr In-house Team.
- Handled appeals from providers and enrollees requesting further adjustments of their claims in a timely fashion.
- Skilled in all departmental transactions including, Adjustments, Tracr-Company checks as well as Third Party Checks, Closed/Denied, IRU, Keying.
Customer Service
UnitedHealth Group
Oldsmar
07.2001 - 02.2002
- Call center environment.
- Adept at handling 50 + calls on a daily basis while consistently resolving client issues smoothly and efficiently.
Education
Diploma -
Countryside High School
Clearwater, FL01-1999
Skills
- Microsoft Office Suite
- Accounting software proficiency
- Record keeping
- Extreme Multitasking
- Crisis management
- Compassionate Communication
- Conflict Resolution
- Event planning and coordination
- Time management skills
- Multi-line phone handling
Languages
English
Timeline
Receptionist
Animal's Best Choice Animal Hospital
09.2024 - Current
Receptionist
All Pets Hospital
12.2022 - 09.2024
Research Analyst
Best Appraisals
05.2021 - 04.2022
Stay at Home Mom
10.2020 - 05.2021
Recovery/ Resolution Analyst (WAH)
UnitedHealth Group
07.2016 - 10.2020
Global Helpdesk SME- (WAH)
UnitedHealth Group
08.2012 - 07.2016
Pre-service Appeals
UnitedHealth Group
03.2008 - 08.2012
Post-service Appeals
UnitedHealth Group
10.2005 - 02.2008
Tracer Unit
UnitedHealth Group
02.2002 - 10.2005
Customer Service
UnitedHealth Group
07.2001 - 02.2002
Diploma -
Countryside High School