FAYLA HARRINGTON
Dynamic administrative professional with extensive experience at Comprehensive Healthcare, excelling in office management and customer relations. Proven ability to enhance client satisfaction through exceptional service and meticulous attention to detail. Proficient in Microsoft Office Suite and adept at scheduling, ensuring efficient operations and effective communication across teams.
Work History
Receptionist
2 Years 9 Months- Greeted and assisted patients upon arrival, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments and maintained accurate patient records using electronic health record systems.
- Processed patient intake forms and verified insurance information for accuracy.
- Handled billing inquiries and facilitated payment processing, enhancing patient satisfaction.
- Maintained clean and organized reception area, contributing to overall clinic professionalism.
- Assisted in inventory management of office supplies, ensuring necessary materials were available for operations.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Administrative Assistant
1 Month* Create Invoices in QuickBooks
* Pay Invoices in QuickBooks
* Answer Phone
*Filing
*Scheduled Bid Appointments
* Create Work Orders
* Organized Office
Office Assistant
3 Months* Answer phone
*Billing Inquiries
* Water Requests
* Collected Mail
* Copying
* Faxing
- Increased customer satisfaction by providing professional and courteous front desk support.
Office Coordinator
21 Years 10 Months* Switchboard Operation
* MS Office, Word, Excel
* Scheduling Appointments
* Processed Outgoing and Incoming Mail
* Managed Calendars
* Scheduling Vehicles for Staff Members
* Verified Insurances
* Billing Inquiries
* Processed Payments for Deposits
* Referrals
* Organized Mail Room
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.