Tommy Onaleye
Katy,TX
Summary
Motivated and skilled IT professional with a strong academic background and diverse work experience in customer service and technical support roles. Seeking a challenging position in the tech industry where I can leverage my knowledge, certifications, and excellent problem-solving abilities to contribute to the success of an organization. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
TD Armstrong Law Firm
12.2022 - 11.2023
- Managed front desk operations, including greeting clients, answering phone calls, and scheduling appointments
- Assisted attorneys and legal staff with administrative tasks, document preparation, and filing
- Utilized strong organizational skills to maintain accurate and up-to-date client records and files.
IT Help Desk Technician
United Healthcare
08.2020 - 11.2022
- Provided technical support to employees, troubleshooting hardware, software, and network-related issues
- Assisted with the installation, configuration, and maintenance of computer systems and peripherals
- Collaborated with cross-functional teams to resolve escalated technical problems and ensured timely issue resolution
- Conducted training sessions for end-users to enhance their technical skills and improve system understanding.
Front Desk Representative
XG Cellphone
05.2017 - 07.2020
- Provided exceptional customer service by addressing customer inquiries, resolving complaints, and assisting with product selection
- Conducted sales transactions, processed payments, and maintained accurate inventory records
- Assisted with inventory management, including receiving, stocking, and restocking products.
Education
Business Administration University of Houston
Skills
- Technical Support: Proficient in providing hardware and software support to end-users, diagnosing and resolving technical issues, and providing excellent customer service
- Networking: Solid understanding of network protocols, IP addressing, LAN/WAN configuration, and troubleshooting network connectivity problems
- Information Security: Knowledgeable in implementing security measures, identifying vulnerabilities, and mitigating risks to protect systems and data
- Hardware and Software Troubleshooting: Skilled in diagnosing and repairing hardware components, operating systems, and software applications
- Customer Service: Excellent interpersonal and communication skills with a proven ability to handle customer inquiries and provide timely and effective solutions
- Documentation and Reporting: Strong proficiency in creating technical documentation, incident reports, and knowledge base articles
- Problem-solving: Demonstrated ability to analyze complex issues, identify root causes, and implement appropriate solutions
- Multitasking and Time Management: Effective in managing multiple tasks simultaneously while meeting deadlines in a fast-paced environment
- Customer Service
- Call Center Operations
- Customer Success Management
Certification
- CompTIA A+
- CompTIA Security+
- CompTIA Network+
Languages
- English (Native)
- Spanish (Intermediate)
Projects
Led the implementation of a knowledge base system to improve the efficiency of the IT help desk and enhance user self-service capabilities. Collaborated with a team to deploy a network upgrade, improving network performance and security.
References
Available upon request
References
References available upon request.
Timeline
Receptionist
TD Armstrong Law Firm
12.2022 - 11.2023
IT Help Desk Technician
United Healthcare
08.2020 - 11.2022
Front Desk Representative
XG Cellphone
05.2017 - 07.2020
Business Administration University of Houston
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