Erin Higgins
Chicago,IL
Summary
Former collegiate athlete and dedicated logistics professional with 7 years experience in the full truckload space. Results driven, with an emphasis on team building and team leading. Successful history of managing and overseeing key accounts with white glove service while exceeding revenue quotas.
Overview
9
9
years of professional experience
Work History
Senior Manager of Customer Success
Worldwide Express/GlobalTranz
07.2016 - Current
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Oversight and day-to-day management of our drop trailer program.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Account Manager
Prosource
09.2014 - 05.2016
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Managed accounts to retain existing relationships and grow share of business.
Education
Bachelor of Arts - Psychology
Saint Leo University
Saint Leo, FL05.2014
Skills
- Team Growth
- Customer Insight
- Interdepartmental Collaboration
- Reporting Software
- Account Updates
- Revenue Growth
- Strategic Communication
- Providing Feedback
- Client Rapport-Building
- KPI Monitoring
- Key Account Development
Timeline
Senior Manager of Customer Success
Worldwide Express/GlobalTranz
07.2016 - Current
Account Manager
Prosource
09.2014 - 05.2016
Bachelor of Arts - Psychology
Saint Leo University
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