Justin Stefani
Austin
Summary
Be an impactful sales specialist, driving company success and growth through strategic direction, innovation, and operations
Versatile Senior Manager specializing in the automotive industry and skilled at planning, implementing and overseeing key initiatives to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
19
19
years of professional experience
Work History
Senior Manager of Customer Success
Shopmonkey
09.2021 - Current
- Managed cross-functional teams and Customer Success Managers across enterprise, mid-market, and SMB divisions, driving productivity, morale, and performance outcomes.
- Designed and implemented scalable training programs to enhance team capabilities and foster internal leadership initiatives.
- Oversaw operational workflows and implemented process improvements to ensure maximum efficiency and alignment with company goals.
- Spearheaded strategic initiatives focused on customer retention, account expansion, engagement, and client-centric growth strategies.
- Partnered closely with Channel and Marketing teams to boost customer engagement, social media community involvement, and brand visibility.
- Managed Customer Advisory Board initiatives and leveraged strategic influencer relationships to build strong customer advocacy.
- Evaluated key performance metrics to identify trends, mitigate churn risks, and drive high-level strategic decisions.
Sales/Operations Manager
Ferrante & Son Sales and Leasing
05.2014 - Current
- Streamlined daily office and sales operations, managed employee objectives, and optimized inventory and vendor coordination to reduce delays and boost efficiency.
- Maintained meticulous records for all vehicle repair orders and directed monthly expenditure data collection to monitor expenses and support data-driven decisions.
- Delivered a seamless purchasing and service experience within the automotive sector, resolving customer concerns promptly and professionally to elevate overall satisfaction.
- Facilitated and directed customer needs for aftermarket, detailing and maintenance operations by partnering with industry vendors.
Sales Assistant Supervisor
Radiation Detection Company
06.2007 - 05.2014
- Managed the complete sales lifecycle from prospecting to retention, building high-value partnerships with healthcare leaders and GPOs, and representing the brand at domestic and international trade shows.
- Consistently outperformed monthly, quarterly, and annual sales targets by 150% for two consecutive years, while stepping up to drive sales objectives and meetings during the manager's absence.
- Designed and implemented onboarding programs for new hires, including crafting the sales scripts, presentations, and training materials used by the team.
Education
GE -
West Valley Community College
Saratoga01-2011
Skills
- Experienced with G Suite applications
- Team development
- Market expansion strategies
- Trade show sales proficiency
- Data-driven decision making
- Data analytics
- Strategic leadership
- Demonstrates reliability
- Relationship-driven
- Reliable professional commitment
LET'S CONNECT!
- Cell: 408-761-9121
- Jrstefani89@gmail.com
- Georgetown, TX 78628
- Linkedin: linkedin.com/in/justin-stefani/
AWARDS
- Top Salesman at RDC, - 2009 & 2013 Water Carrier Award (MVP award @ RDC)
- Shopmonkey Winner of Podium (equivalent to Presidents club) 4 years in a row. (2022, 2023, 2024, 2025)
Timeline
Senior Manager of Customer Success
Shopmonkey
09.2021 - Current
Sales/Operations Manager
Ferrante & Son Sales and Leasing
05.2014 - Current
Sales Assistant Supervisor
Radiation Detection Company
06.2007 - 05.2014
GE -
West Valley Community College