Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Erin Holcomb

Batavia,OH

Summary

Innovative management professional skilled at seeing "big picture" while focusing on details. Exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Restaurant Leader

Raising Cane's Restaurants
08.2022 - Current
  • Carefully interviewed, selected, and managed schedules for 60 crewmembers and 8 managers.
  • Owned Development of Hourly Managers and crew for career advancement opportunities, resulting in the promotion of 10 managers across a 2 year period.
  • Monitored financial performance, set budgets and controlled expenses to maintain an EBITDA of 29% in 2024
  • Drove year-over-year business growth of Same Restaurant Customers by an average of 21.5% in 2024.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Operations Manager

Raising Cane's Restaurants
04.2021 - Current
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Full Time NRO Trainer

Raising Cane's Restaurants
01.2018 - 03.2021
  • Mentored approximately 2,000 new hires, resulting in stronger staff development and increased productivity across 21 New Restaurant Openings.
  • Monitored participant workflow and behaviors throughout training process.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.

Crew Member

Raising Cane's Restaurants
08.2016 - 01.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Hostess

Chili's Bar And Grill
12.2015 - 06.2016
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Willis High School
Willis, TX
08.2017

Skills

  • Execution and planning
  • Performance Monitoring and Evaluation
  • Informed decision making
  • Collaborative team management
  • Customer relationship management
  • Inventory management
  • Candidate evaluation and onboarding
  • Expense tracking and analysis
  • Employee schedule management

Timeline

Restaurant Leader

Raising Cane's Restaurants
08.2022 - Current

Operations Manager

Raising Cane's Restaurants
04.2021 - Current

Full Time NRO Trainer

Raising Cane's Restaurants
01.2018 - 03.2021

Crew Member

Raising Cane's Restaurants
08.2016 - 01.2018

Hostess

Chili's Bar And Grill
12.2015 - 06.2016

High School Diploma -

Willis High School

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