Summary
Overview
Work History
Education
Skills
Timeline
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Erin Hopkins

Fort Wayne

Summary

Sales professional prepared for role requiring focus on client engagement and revenue growth. Seeking a position with a company in which upward growth is obtainable. Excellent organization skills and able to manage and prioritize multiple assignments. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments. Experience with all Microsoft Suite Office components, Microsoft Teams as well as various software programs such as Tarabs, Centric, Oasis, Business Objects, Induction, OnBase. Bachelor of Science in General Studies/Liberal Arts. Licensed in Property & Casualty Insurance for over 15 years.

Overview

24
24
years of professional experience

Work History

Operations Support Analyst

Med Pro Group
01.2023 - Current
  • Worked to analyze and improve current business processes
  • Offer recommendations to increase efficiency within current systems
  • Create Business Requirement Documents to provide step-by-step instruction on how to correct defect(s) and/or build an enhancement

Account Executive

Med Pro Group
01.2018 - 01.2023
  • Worked as a direct agent for current insureds in various regions of the US
  • Help with maintaining retention of accounts as well as writing new business
  • Respond to insured/client requests in a timely fashion, ensuring customer satisfaction
  • Develop a personal rapport with insureds that reinforces their commitment to our company
  • Participated in trade shows as well as traveling to meet our customers face to face

Associate Underwriter, Team Trainer

Med Pro Group
01.2009 - 01.2018
  • Subject matter expert within the Specialty Division
  • Involved in complex projects and provided education and training for new processes
  • Work well in a team environment having the ability to analyze information and provide a course of action
  • Confident, comfortable communication with strong written & verbal communication skills
  • Acted as the team trainer on the Special Risk team for five and half years
  • Complete work up of submissions & risk review to provide pricing to Underwriting
  • Customer Service and maintenance of accounts
  • Identify and recommend process improvements that significantly reduce workloads

Medical Assistant

Parkview Carew MRI
01.2007 - 01.2009
  • Scheduling of appointments and insurance approval
  • Phone triage on multiple lines
  • Medical records management
  • Coordinating work flow with physicians

Nursing Assistant

Fort Wayne Medical Oncology & Hematology
01.2002 - 01.2007
  • Patient triage including taking and recording patient’s vitals & patient history
  • Insurance approvals for Chemotherapy treatments and future appointments
  • Medical records management
  • Working directly with physicians in providing excellent care

Education

Bachelor of Science - General Studies, Liberal Arts

Indiana Purdue Fort Wayne
Fort Wayne, IN
05-2009

Associate of Arts - Dance

Indiana Purdue Fort Wayne
Fort Wayne, IN
05-2009

Skills

  • Customer relations
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Upselling and cross selling
  • Customer retention
  • Client account management
  • Territory management

Timeline

Operations Support Analyst

Med Pro Group
01.2023 - Current

Account Executive

Med Pro Group
01.2018 - 01.2023

Associate Underwriter, Team Trainer

Med Pro Group
01.2009 - 01.2018

Medical Assistant

Parkview Carew MRI
01.2007 - 01.2009

Nursing Assistant

Fort Wayne Medical Oncology & Hematology
01.2002 - 01.2007

Bachelor of Science - General Studies, Liberal Arts

Indiana Purdue Fort Wayne

Associate of Arts - Dance

Indiana Purdue Fort Wayne

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