Erin Horton
Fort Collins,CO
Summary
Customer-centric professional skilled in delivering exceptional client support and fostering customer loyalty. Expertise includes effective communication, problem-solving, and multitasking. Committed to optimizing operational processes to elevate the customer experience.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Erin's Cleaning Service
Fort Collins, CO
08.2019 - Current
- Developed customer relationships through effective communication and personalized service.
- Delivered timely customer service, ensuring a positive experience for clients.
- Managed daily cleaning operations and staff scheduling to enhance client satisfaction.
Laborer
Golden Building services
Fort Collins, CO
09.2024 - 08.2025
- Collaborated with team members to execute construction plans efficiently.
- Operated machinery for various building tasks and projects.
- Loaded and unloaded materials for timely project progression.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Assisted in maintaining a clean and safe work environment.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Operated and maintained a variety of equipment including hand and power tools.
Customer Service Representative
CITI Bank USA
Tucson, Arizona
05.2014 - 08.2015
- Resolved customer complaints through effective problem-solving techniques, contributing to improved customer retention.
- Provided timely resolution of customer complaints, ensuring a positive customer experience.
- Assisted customers with account inquiries and transaction requests, enhancing overall customer satisfaction.
- Educated clients on banking products and services available at CITI Bank.
Education
Westwood High School
Mesa, AZSkills
- Business development
- Customer relationship management
- Quality assurance
- Client scheduling
- Time management
- Detail orientation
- Team collaboration
- Effective communication
Timeline
Laborer
Golden Building services
09.2024 - 08.2025
Owner/Operator
Erin's Cleaning Service
08.2019 - Current
Customer Service Representative
CITI Bank USA
05.2014 - 08.2015
Westwood High School