ERIN HOWARD
Southfield,MI
Summary
Highly motivated candidate with 5+ years of experience working with specific populations to reach and maintain goals. Proven success of adapting and maintaining professionalism while developing strong collaborative relationships. Passionate about seeking and understanding the needs of a target audience.
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security Services
09.2024 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
PROBATION CASE MANAGER
InSight Youth And Family Connections
06.2023 - Current
- Developed and implement comprehensive case management plans to address client needs and goals, and challenges.
- Supervises up to a 50 client caseload to ensure successful termination.
- Monitors clients' progress and tracks client services to provide crisis interventions.
- Serves as a liaison to connect youth and families to recourses in the community such as educational mentoring, therapeutic services, and drug abuse treatment/monitoring
- Manages case record and documentation to ensure compliance with agency policies, while maintaining confidentiality and ethical standards
CASE MANAGER
New Hope Youth Center
05.2021 - 06.2023
- Conducted comprehensive assessments of clients to ensure
- Facilitated weekly/monthly follow up interventions to ensure client's maintained compliant based on agency's terms and conditions.
- Monitored program performance and outcomes for successful delivery of services
YOUTH CARE SPECIALIST
New Hope Youth Center
05.2021 - 06.2023
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
- Managed volunteer programs focused on providing community services underrepresented populations
- Developed and implemented comprehensive case management plans to address client needs and goals
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans
TRACK AND FIELD COACH
Central Michigan University
11.2021 - 05.2022
- Developed and delivered effective and engaging coaching sessions to improve performance
- Provided guidance to athletes in overcoming challenges and identifying opportunities
- Developed relationships with athletes to provide ongoing support and encouragement.
BUILDING MAINTENANCE WORKER
Central Michigan University
05.2017 - 04.2022
- Interacted with clients to report progress and verify timetable for completed work
- Evaluated completed work for quality and adherence to standards and client requirements
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
STUDENT ATHLETE DEVELOPMENT INTERN
Central Michigan University
01.2019 - 05.2020
- Provided assistance in personal development events
- Consulted with student-athletes regarding academic performance and progress towards graduation
- Facilitated interaction between student-athletes and appropriate campus and academic resources
MEMBER SERVICE REPRESENTATIVE
Planet Fitness
04.2018 - 12.2022
- Developed strong relationships with members, fostering and welcoming environment, resulting in a high rate of member retention and satisfaction
- Demonstrated persuasive sales techniques, successfully promoting memberships and add on services, exceeding monthly targets
- Worked closely with team members to ensure all operations ran smoothly and that customer inquires were addressed promptly, showing a high level of professionalism
- Achieved recognition for top performance in customer service, demonstrating the ability to meet targets and deliver results in a sales-driven environment.
Education
Bachelor of Science - Psychology
Central Michigan University
Mount Pleasant, Michigan12.2020
Skills
- Customer Relationship Management
- Progress Evaluation
- Interpersonal Communication
- Consultative Selling
- Problem Solving
- Data Entry and Analysis
- Multitasking Abilities
- Needs Assessment & Solution Development
Timeline
Security Officer
Allied Universal Security Services
09.2024 - Current
PROBATION CASE MANAGER
InSight Youth And Family Connections
06.2023 - Current
TRACK AND FIELD COACH
Central Michigan University
11.2021 - 05.2022
CASE MANAGER
New Hope Youth Center
05.2021 - 06.2023
YOUTH CARE SPECIALIST
New Hope Youth Center
05.2021 - 06.2023
STUDENT ATHLETE DEVELOPMENT INTERN
Central Michigan University
01.2019 - 05.2020
MEMBER SERVICE REPRESENTATIVE
Planet Fitness
04.2018 - 12.2022
BUILDING MAINTENANCE WORKER
Central Michigan University
05.2017 - 04.2022
Bachelor of Science - Psychology
Central Michigan University
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